• Sr / Manager , Production Engineering Jobs in Pune,India - 25298686

  • ORACLE
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

Sr/Manager, Production Engineering (Dev-Ops) Cloud Solutions Applications - 19001ERB

Preferred Qualifications

The Cloud Solutions team within Oracle Applications Labs (OAL) develops and manages the subscription and customer success platforms within Oracle This set of applications are used to manage all commercial transactions made by Oracles cloud customers as well as to engage with Oracles cloud customers The systems are continuously evolving, transacting in millions every week and providing real-time analytics on customer engagement and sentiment The platforms are built on the latest technology stack that includes Java, Javascript, Oracle RBDMS, Cassandra, Redis, Apache Solr containerized on Oracles PaaS Our customers are Oracles internal employees as well as Oracles partners The systems are expected to be high availability and scalability

Were looking for a passionate Senior/Manager, Production Engineering (Dev-Ops) Cloud Solutions Applications to join our team working out of our Pune, India Development Center (IDC) office, reporting to the Senior Director, Cloud Solutions Production Engineering Ops

Professional Fundamentals

Has a can do attitude and enjoys leading a high performing team
Works with a high degree of integrity and accountability
Enjoys hiring, mentoring and coaching a team of highly skilled IT professionals
Results oriented, leveraging metrics to make strategic decisions

Responsibilities

Provide Level 1 and Level 2 support of the subscription billing and customer success platform primarily for Testing, however not limited to and production support as required
Interacting with our business partners and user communities that include but not limited to customer subscription data and transaction management, cloud operations and other internal organizations
Engage with development teams in the quote to cash flow triaging incidents, log defects and drive resolutions
Drive operational excellence provide guidance in an efficient and agile manner measured with industry leading metrics Oversee regular operational reviews, including Key Performance Indicator (KPI) reporting and continuous cadence for improvement progress to both Pre and Post-Production

Develop a team Build and manage a local team of production operations engineers that evaluate primarily Pre-Production User Acceptance (UAT) requests (Service Requests / Incidents), and liaison with development for defect, on root cause analysis, issue resolution and ensuring overall customer satisfaction Recruit, train and develop a superior staff Train staff in the use of industry best practices, established methodologies and documented procedures This is inclusive of performance monitoring of applications/systems environments (Test, Development and Production

Management communication Provide succinct Sr Director/VP level communication on key issues in partnership with the development leads Create and present support metrics to share with senior leadership and highlight any areas of concern or improvement, coupled with recommendations on improvements to applications supporting the Quote to Cash process
Partner with the respective lines of businesses, mainly Finance and Product Development groups, to ensure compliance standards and processes are met
Develop and maintain relationships with client organizations to ensure their expectations are being met and priorities are set at the appropriate level

Qualifications and Experience

The Sr/Manager of Production Engineering will have led an IT organization managing mission critical systems This individual must demonstrate proven ability to effectively lead and meet business objectives in a highly global, collaborative and high-performance work environment

7 years experience in information technology and business operations, with at-least 3 years of experience leading and managing a software or IT group in a high technology company

Experience with cloud computing, IaaS/PaaS and SaaS with a deep understanding of cloud business models, processes and systems including full subscription lifecycle and configure to order to subscription to provisioning flows

Candidate must have proven ability to consistently and collaboratively resolve issues, clearly articulate technical issues in business terms, mitigate roadblocks, and meets all financial and management goals on time Will be a self-starter who maps own direction to succeed
A process-oriented individual, with strong project management skills, who has the ability to thrive in a fast-paced, dynamic organization
Demonstrated ability to successfully lead and develop support organizations in collaboration with overall IT and business strategy
Excellent team management, coaching, and mentoring skills
Excellent change management skills and ability to operate effectively in fast paced environment
Must be able to travel up to 25 PERCENT

Detailed Description and Job Requirements

Work with a world class team to develop, implement, and support cutting edge Oracle technology

Manages a team maintaining and/or implementing software project(s) and/or internal systems Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria

Leads a specialized area which may have diverse functional elements Frequently interacts with supervisors and/or functional peer group managers May interact with senior management Demonstrated leadership skills Detailed knowledge of several applications within a business area needed BA/BS degree and relevant experience

Job Information Technology

Travel No

Location IN-IN,India-Pune

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 02nd Jun 2020

Key Skills:

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