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  • 3 - 4 Years
  • Posted : above 1 month

Job Description:

1 Responsible for retaining all Rescission cases for the branch Retention means collection of one additional/ incremental EMI

2 Meeting estranged members and reselling the membership proposition to them

3 Joint accountability of branch recession targets along with Branch Manager

4 Coordinate with all related support functions so as to provide service resolution to members assigned

5 Coordinate with Sales team to understand case history, points of disgruntlement, member profile and selling pointers before approaching the case

6Prepare MIS for case by case recession handling and outcomes

The candidates should preferably from Banking / Telecom / insurance industry with a retention background

1 Analytical skill and attention to detail are essential requirements for this role
2 Good decision-making skills to make recommendations for improvements and execute timely/correct decisions
3 Patience and Good Listening Skills
4 Persuasive, Negotiating and Influencing Skills
5 Excellent Interpersonal Skills as this role would require cross functional interactions
6 Must also be an Excellent communicator so that he/she can guide other teams and encourage colleagues to maintain the highest standards of quality
7 Should be willing to stretch and manage tighter timelines
8 Applicant must enjoy working in a fast-paced environment and be able to thrive under pressure
9 Should possess sound knowledge about the local market
10 Have high customer service orientation
11 Presentable and smart
12 Meticulous, responsible and ability to multi-task

The candidates should possess a retention background; if it is combined with some sales experience then it will be ideal

Should be well-versed with the location of operation/work

Possess strong communication skills in at least 2 of these 3 languages (English/Hindi)

Should be well-groomed

Work Location

Salary Range 4 lacs PA to 55 lacs PA

Educational Qualifications Bachelors/ Masters/ any other relevant qualification

Previous Work Experience 3 to 6 years experience required
Whats In It for You

  • Autonomy and Freedom

  • Above market pay

  • Staying on top of the latest trends in technology

  • Management & leadership training

  • Work Life Balance


Profile Summary:

Employment Type : Full Time
Industry : Hotel / Restaurant
Salary : Not Disclosed
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Mahindra Holidays & Resorts India Ltd (MHRIL), a part of Leisure and Hospitality sector of the Mahindra Group, offers quality family holidays primarily through vacation ownership memberships and brings to the industry values such as reliability, trust and customer satisfaction Started in 1996, the companys flagship brand Club Mahindra Holidays, today has a fast-growing customer base of over 240,000 members and 50+ resorts at some of the most exotic locations in India and abroad

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