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  • 10 - 13 Years
  • Posted : 26 days ago

Job Description:

Sr Technical specialist will be responsible for remote management and monitoring support to AT&T Client WAN Infrastructure utilizing AT&T SD-WAN Products Cisco ENCS, Viptela, Velocloud, Silverpeak etc Sr Technical specialist will be responsible for providing tier 2/3 support and resolving customers issues Work with vendor and other supports groups with in AT&T to provide operational support to customers

Roles and Responsibilities

Provide Tier 2/3 support day to day operational incidents of SDWAN products and Transport issues Diagnose incidents by examining network infrastructure and apply skills to determine the root cause Owns and resolve escalated operational issues in stipulated SLAs Configure and troubleshooting foundational data and control Policies, Application Profiles in SD-WAN products Responsible for preparing DLP and maintain documentation on SharePoint portal Provides timely updates to customers/team members Work with Incident Management team to resolve P1 and P2 issues Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) and Operating Level Agreement (OLA) time frames, meeting or exceeding customers requirements and expectations

Key Competencies and Skills

10 years of operations support experience of LAN and WAN Infrastructure Strong hands on experience in WAN, LAN, VPN, MPLS, IPSEC, GRE and routing protocols (OSPF, BGP, EIGRP etc) Network Address Translation (NAT) and Port Address Translation (PAT) Extensive hands on experience in troubleshooting of VPN, MPLS and internet links Experience in customer operations incident handling is critical to this position Must have experience in interacting and effectively communicating with clients Experience in troubleshooting any of the flavor SD-WAN products Viptela, Velocloud, Sliverpeak etc Understanding of 24x7 mission critical enterprise applications and the impact of service disruption on a companys bottom line Strong interpersonal and communication skills Good analytical and troubleshooting skills Should be keen to learn NEW strategic technologies such as NFV, SDN and SDWAN concepts Thorough Knowledge SD-WAN Edge devices, routing and communication protocols In-depth understanding of AT&T service lines such as AVPN, ADI AVTS, MRS, Flexware etc

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : Switching/Router
Salary : As per Industry Standards
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

AT&T Communication Services India Pvt Ltdarfix

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