• Sr. Professional Services Consultant Jobs in United States Of America

  • BlackBerry Limited
  • United States Of America, Usa
  • Save Job
  • 4 - 7 Years
  • Posted : above 1 month

Job Description:

Worker Sub-Type


The BlackBerry Professional Services Technical Consultant is a dedicated resource, focused on an enterprise customers successful long term BlackBerry deployment A hybrid of Consultant and Technical Account Manager, this role is responsible for oversight of all aspects of BlackBerrys solutions specific to the customer Existing BlackBerry product knowledge is critical to the immediate impact of this role

They will be expected to stay current on solution-specific technologies, troubleshooting techniques and upcoming software releases, with a special interest in the solutions currently deployed and planned for deployment in their assigned customer(s) environment An ability to set-up and troubleshoot lab environments of supported BlackBerry solutions, and to troubleshoot customer environments will be essential to this role


Take total ownership of issues and drive them to closure, maintaining accountability to customer
Prepare metrics, analysis, status reports at regular cadence expectations
Develop and test possible workarounds for problems until root cause has been discovered and a permanent fix has been implemented
Leverage available knowledge and skills towards the goal of world-class service in an efficient scalable fashion
Work closely with the BlackBerry Support Analyst teams to provide guidance and assistance when they are faced with new or challenging problems, and mentoring them in any technical areas required
Technical aptitude in resolving complex technical server, mobile application and/or networking issues
Provide senior technical expertise and knowledge of the BlackBerry solutions to BlackBerry customers in a presales and post sales consulting capacity
Ensure BlackBerry products are of highest quality by contributing feedback and coordinating with internal teams such as Engineering, Sales, Product Management, and Operations, for fixes or areas of improvements; Ensure the key accounts BlackBerry product needs are met
Interface with all levels of BlackBerry and being a true ambassador for the customer
Engagement in consultative, deep technical discussions with customers on best practices, capabilities, configuration to keep the customer engaged, interested, and a secure partner in selling wireless technologies

Basic Qualifications

Bachelor degree in a technical related field or equivalent combination of education and experience
2-4 years of experience in technical presales, software platforms or end to end IT solution implementation preferably within the wireless, high tech or telecom industry
Excellent technical, analytical and trouble shooting skills, Minimum 4 years experience as a technical support analyst, or comparable role
Previous experience in large enterprise IT organizations (eg Infrastructure, application development, security or IT support) is a must
Ability to handle and navigate high pressure complex conversations confidently
Demonstrated ability to pro-actively build and maintain relationships at all levels of the organization
Ability to articulate and transfer technical knowledge, information and tools to individuals and groups at multiple levels
Strong organization, time management and project planning/execution skills
Experience with architecture, design, deployment and operations of UEM and BlackBerry Dynamics
Technical knowledge of firewalls, proxies, WiFi/Bluetooth connectivity, wireless networks, software distribution, asset management and network infrastructures would be an asset
Experience in MS System Administration, as well as different types of security software and hardware (firewalls, routers)
Intermediate-to-expert level working knowledge of MS Exchange (including O365), SQL, Active Directory, and Lotus Domino
Knowledge of wireless carrier networks, as well as Smartphones, Tablets, BlackBerry OS/devices, iPhone, Android and Windows Phone Operating platforms
Experience in installing, diagnosing and troubleshooting server and client-related problems, such as performance problems, permissions issues and lockups
Demonstrated ability to work independently and as part of a team
Knowledge of enterprise customer business, processes and goals

Other Qualifications

United States Government Security Clearance at the Secret level or greater
Project Management experience/PMP Certification


Job Family Group Name

Professional Services & Consulting

Scheduled Weekly Hours


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

BlackBerry Limitedarfix

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