• Sr. Product Support Specialist Jobs in Chandigarh,India - 25301532

  • Edifecs
  • Save Job
  • 6 - 8 Years
  • Posted : above 1 month

Job Description:

Professional Services Chandigarh, India


About Edifecs

EDIFECS is industry leader since 1996, in providing healthcare software and solutions that automate exchange of information between hospitals, insurance companies and other healthcare organizations Edifecs has over 350 healthcare customers (that include Blue Plans, Medicaid, State and Federal agencies, Healthcare Providers) and partners such as IBM, Oracle, TIBCO, Informatica and Axway Edifecs healthcare offerings enable compliance with current mandates, improve governance through enhanced end-to-end visibility and enhance operational efficiency by reducing costs Edifecs also has over 1200 non-healthcare customers (including Cummins, Toyota, AT&T, Apple Computer, Microsoft, American Express and Wells Fargo) who use Edifecs software to enable compliance, improve governance and enhance operational efficiency

Experience Level 6 to 8 years in a highly technical Support or Development Support Center with java development or Development Support skills, Drools rules development skills and general middleware expertise (any middleware)


Edifecs Sr Product Support Specialists/ Product Support Specialists triage incoming complex cases and help customers/support team mates troubleshoot technical/functional problems they face The ideal candidate is a quick and motivated learner, has the ability to handle interruptions/pressures while fluidly switching between several Products from support perspective, has strong customer service skills, and strong analytical aptitude Leading from front and acting like a role model for entire team specifically for SEV1/SEV2 issues along with complex and unique production issues The position requires interaction with customers, Edifecs Engineering/Sales team members and the product Management team The role requires 70 PERCENT individual contribution (Technical/Functional/Troubleshooting skills/Support Process Adherence) and 30 PERCENT as technical mentoring/assisting entire team for production issues


Provide technical support to enterprise clients/team mates related to technical and operational aspects of the products, including complex troubleshooting, R&D, provisioning activities, etc
Collaborate with other Product Support team members and Support Management to provide quality resolutions
Deliver a consistent, responsive and satisfying Customer Experience on each contact
Follow standard operational procedures for case management
Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics for self as well as for entire team
Meet all quality and productivity performance goals


Associates degree in a IT related program with at least 5-9 years of hardcore techno-functional support experience in a technical support center US Healthcare product support experience is must
Strong knowledge around End-to-end US healthcare Industry business
Support experience in a HOSTED product environment will be an added advantage
Knowledge around Routes/Maps/Business Rules will be an added advantage
Having Development support experience in the past and ready to work in highly techno-functional environment
Initiative is a must; must be hungry to learn new technologies/products and evolve effective ways for troubleshooting Must be a team player and provide technical assistance to team as and when required
Familiarity in one or more of the following is a plus COM, VB, Jscript, Java and Perl C# or VBNet
Familiarity with XML, PFF, DFF, EDI and EDI systems or knowledge of HIPAA is mandate
Strong Knowledge of UNIX
Knowledge of Databases (MS SQL, Oracle)
Ability to identify and clarify problems, set goals and able to resolve issues
Ability to work effectively on multiple tasks
Ability to adapt to 24*7 work environment
Strong verbal and written communications skills

Personal Characteristics

Effective communicator
High energy
Raw intelligence
Uncompromising integrity

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 02nd Jun 2020

Key Skills:

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