• Sr. Product Manager , Conversational AI and Machine Learning Jobs in United States Of America - 25673482

  • CAPITAL ONE FINANCIAL SERVICES CLIENT
  • United States Of America, Usa
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

At Capital One, were building a leading information-based technology company Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking We measure our efforts by the success our customers enjoy and the advocacy they exhibit We are succeeding because they are succeeding

Guided by our shared values, we thrive in an environment where collaboration and openness are valued We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results We elevate each other and obsess about doing the right thing Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams Together, we are on a quest to change banking for good

Sr Product Manager, Conversational AI and Machine Learning

Our Voice Self-Service team is recruiting a Sr Product Manager to help build great digital experiences for millions of customers using AI technologies like Natural Language Processing, Speech Synthesis, Machine Learning, and Chatbots Using these technologies, you will be involved in building product strategy to anticipate customer needs and build experiences to deliver it directly to the customer

To fit in, you have to be jazzed about delivering amazingly simple experiences that make life easier for our customers Youll also need to be equally comfortable talking to Engineers in our Agile teams as you are communicating with Data Scientists to drive Machine Learning insights

Here are a few things you can expect to do in this role

Lead product initiatives and customer experience from ideation to roll out

Partner with our Tech and Data Science teams to find opportunities to leverage Machine Learning to deliver personalized and contextual experiences for our customers

Drive design and objectives with business cases, design thinking, customer feedback, market research, and competitive analysis

Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience

Work with a cross-functional team to translate customer needs and technology directions into new capabilities and features

Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses

Contribute to the overall Voice Servicing product vision and strategy and help represent that to stakeholders

So who are you Probably someone whose colleagues and friends describe as

One who is equally comfortable setting future-oriented strategy and vision as they are designing and delivering capabilities today

Someone with a knowledge of and passion for emerging technologies (AI, Machine Learning, NLP, APIs, Big Data) and how they are used to deliver great conversational interfaces

One who can operate in a rapidly changing environment with a sense of urgency

A person who is humble and invests in the success of peers and managers

A natural leader who sparks conversations, invites stakeholders into his/her design process, can rally the team and work in a highly collaborative environment

Someone with a high level of intellectual curiosity and comfort with ambiguity

Basic Qualifications

Bachelors degree

At least 5 years of experience in digital product management

Preferred Qualifications

At least 5 years of experience translating business strategy and analysis into customer facing digital experiences

At least 2 years of experience in Agile product management

BS in Computer Science and/or MBA

At least 7 years of experience in technology

At least 2 years of experience in technologies such as NLP, chatbots, speech synthesis, interactive game design, or conversational interfaces

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law Capital One promotes a drug-free workplace Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodationcapitalonecom All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

For technical support or questions about Capital Ones recruiting process, please send an email to Careerscapitalonecom

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site

Capital One Financial is made up of several different entities Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp (COPSSC)

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 15th Jul 2020

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