Job Description:

Ensure effective Error Trend Analysis and Problem Management
Work in EVO SAP HANA team and provide missing technical and operational expertise forMajor Incident Management and support EVO Support Partner to close their knowledge gaps
Available for Major Incident Management out of office hours
Provide support for Major Incident Management and ensure timely resolution of Major Incidents
Ensure SAP best practices are adhered to during Incident and Problem investigation and resolution
Provide technical feasibility and appropriateness of proposed incident & problem resolutions when alternative solutions are available
Provide Level 2 and 3 Technical Support Level 2 and Level 3 shall cover all activities required to resolve tickets that are routed from the EVO Service Desk to the Support Partne
Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances
Provide appropriate assessment of SAP OSS notes with regard to relevance for EVO Operations
Perform detailed planning & project management of implementation activities for updates & patching where required

HANA Admin
o Proven working knowledge of SAP HANA Implementation in Complex projects
o Proficient in SAP HANA Architecture
o SAP BASIS with HANA system landscape knowledge, BASIS experience in atleast 3 of the following (ERP, BW, CRM, SCM, EP, BI, Solution Manager, CPS),SAP TMS and CTS experience, SAP security administration experience, DBMS product(Preferably DB2 and Oracle) knowledge, Linux(preferably SUSE SLES) administration knowledge
o Installation & Administration of SAP HANA
o Provide technical administration and support for the HANA / SLT components
o Performing Refreshes using Export/Import Wizard
o Verify backup/recovery, batch scheduling and other operations architecture components are established and performed for the in-scope environment
o Perform DBA activities for SLT
o Perform all housekeeping activities reasonably required to maintain system availability and stability on a regular basis(ie table space expansions, increase log file size thresholds, clean-up of file systems, validity of certificates etc)
o OS level experience onLinux/Unix/Windows with SAP HANA
o Strong SQL Skills essential, Oracle PL/SQL skills highly desirable
o Knowledge of SAP BI highly desirable
o Assess and improve Operational Procedures (including Housekeeping activities)
o Perform system health audits to validate system status & report to Basis Team Lead
Key Deliverables
o EVO Basis Activity Reports (report effort)
o Monthly Capacity Report
o Defect Prevention proposals
o Updated operation procedures
o Weekly housekeeping report
o Weekly systems health check reports
Performance Indicators
No additional Vodafone resources engaged in operational issues
No emergency changes due to missing housekeeping or insufficient capacity management
Demonstrate reduction in incidents caused by insufficient housekeeping
Demonstrate reduction in recurring incidents

No direct report

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : ERP/CRM
Salary : As per Industry Standards
Deadline : 20th May 2020

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