• Sr. Client Services engineer Jobs in Noida,India


Job Description:

Sr Client Services engineer

Job ID 19001923 Location Noida, Uttar Pradesh, India

As a Sr Client Service Engineer you will provide technical support to customers, answering complex questions on function and usage of product via telephone, email, and/or internet You will serve as a post-sales support liaison between company and customer and if needed, would be required to support pre-sales issues encountered during Proof of Concepts You will convey customer feedback to the Client Services Product Champion and product development staff You must possess thorough knowledge of Gemaltos Encryption products and services used by customers You will be responsible for managing customer expectations, project deliverables, and providing cross functional escalation and communication during the lifecycle of a customer incident or service request

A week in the life of a Sr Client Service Engineer

You will answer customers questions and troubleshoot and resolve customer problems with complex technical products over the telephone or via electronic communications in the areas of system configurations/setup, product functionality and bugs/enhancements/upgrades

You will mentor and advise customers, working to diagnose customer issues with Gemalto Encryption products, and interpret logs and error messages as well as interrogate and understand the customer environment where the products are being used

You will recommend solutions and workarounds to known problems and advise customers on how to apply the solution or workaround

You will provide guidance and support on how to use Gemalto products with 3rd party solutions and supported integrations

You will reproduces previously unknown issues and interfaces with the Client Services Product Champion providing customer setup and steps to reproduce the issues and document the new issues and identified resolutions to add to the knowledge base for Encryption products

You will identify and document issues consistently and clearly using group tools

You will support implementation of hotfixes and patches to minimize risk of unexpected issues and insure that the fix resolves the customer problem

You will be a technical leader in the organization providing insight/advice/ mentorship to more junior support engineers

Knowledge, Skills and Experience

To succeed at this job, you must have an understanding of encryption and cryptographic key management with experience using them to protect sensitive data in database, applications, storage systems, virtualized platforms and cloud environment You must be familiar with cryptographic concepts, public key exchange, digital signature, data communication and PKI

You must be passionate about problem solving and have a genuine interest in helping our customers and our partners succeed

You must be fluent in English

It would be preferred if you havefamiliarity with FIPS (Federal Information Processing Standards), and other NIST requirements

We would like someone to join our team who has working knowledge of public cloud platformsFamiliarity with AWS, VMware vCloud Air, Microsoft Azure, etc is a must Knowledge of RSA PCKS Public-Key Cryptography Standards, programming languages (C/C and/or Java), Linux operating systems such RHEL, CentOS, Ubuntu and/or Windows Servers, networking such as protocols like TCP/IP and UDP; IPv4 vs IPv6, and Database skills (Oracle and MS SQL Server) is a plus

You must have a Bachelors degree in Engineering, Computer Science, or equivalent experience

We are looking for someone with5-8 years industry experience working in a customer support role, providing technical application support, in-depth troubleshooting and diagnostics in the area of network and data security products

Employees are required to perform the duties of this position, or any Gemalto position, in compliance with all company policies, procedures, practices, and processes, whether written or verbal, which Gemalto, in its sole discretion, may change periodically, including, but not limited to, those implemented to ensure product, physical plant, information systems and technology security, along withal federal, state and local regulations and public policies Protect Gemalto assets from unauthorized access, disclosure, modification, destruction or interference React and help resolve security events or security risks reported by employees Ensure responsibility is assigned to the individual for actions taken

Gemalto is an Equal Opportunity and Affirmative Action employer It is our policy to provide equal employment opportunity for all employees and applicants without regard to race, color, age, religion, sex national origin, marital status, physical or mental disability, sexual orientation, veterans status, or other protected group status We support and apply this policy through a program of affirmative action This includes special efforts to employ and advance within our organization, qualified members of protected groups Applicants may request reasonable accommodation to participate in the hiring process Answers to application questions will be used for applicable, job-related purposes only

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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