• Sr. Associate Support Engineer Jobs in Mumbai,India

  • Duck Creek Technologies

Job Description:


Communicates directly with the customer(s) via web meetings and incident tracking workflow with assistance of Support Engineer 1 or higher
Communicates directly with Customer Service Managers to provide status updates in a timely manner for high priority incidents
Qualifies incidents submitted by third-party implementation teams or customers by identifying gaps in the details of incidents and gathering information
Sets up environments within Azure test labs to replicate and triage incidents reported submitted by third-party implementation teams or customers
Works within DCOD environments to replicate and triage incidents reported submitted by third-party implementation teams or customers
Triages low to moderate complexity incidents with minimal to moderate oversight from Support Engineer 1 or above
Leverages Duck Creek utilities such as Trace Monitor, ExampleUtil, data copy tools, etc to triage reported incidents
Leverages third-party utilities such as Visual Studio, HTTPWatch, Fiddler, SQL Management Studio, etc to triage reported incidents
Provides work-a-rounds or solutions to third-party implementation teams or customers based on analysis during the triage process
Escalates incidents deemed to be base code defects to the proper Engineering teams
Applies SQL or XML scripts in DCOD environments to align data
Identifies trends and patterns of reported data fix requests
Identifies ways to automate processes regarding data fix requests or develop utilities to assist in the triaging process
Creates training modules in areas of expertise to sharpen knowledge of Triage team members
Attends sprint reviews and supports targeted training
Serves as on call Support Engineer for after-hours emergencies as needed to triage Severity Level 1 incidents
Analyzes and assesses upgrade impact based on release notes and code changes for new release features
Leverages Duck Creek upgrade tools to generate differential analysis and produce low impact upgrade path for Duck Creek Customers
Develops and executes tests including PowerShell, Regression Runner and Selenium based automation tools
Requires minimal direction and low to moderate oversight
Performs other duties and activities as needed

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job Duties, responsibilities and activities may change at any time with or without notice

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking, Banking
Functional Area : IT Software : Software Products & Services
Role : Quality Assurance/Testing
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Duck Creek Technologiesarfix

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