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  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

Job DescriptionAbout Medline

Medline is Americas largest privately held national manufacturer and distributor of health care supplies and services Today , Medline manufactures and distributes more than 100 , 000 medical products , encompassing medical - surgical items and one of the largest textile lines in the industry With seven manufacturing facilities in North America and over 25 joint venture manufacturing plants worldwide , along with 47 distribution centers , Medline posted $120 billion revenue last year

Why join Medline

A direct , full - time employment in a large , stable , rapidly growing and yet profitable company

Privately owned company with no public debts

No ill effects of recent downturn/ recession

First - rate compensation and benefits package

Genuine individual growth potential in this new establishment

Open door and highly ethical work culture , with due accountability

Location Pune

Required skills

Experience of at least 2 - 5 years at L1 and L2 levels in support of any ERP like SAP or Oracle Apps preferably in the SCM , Logistics , Warehouse management domain areas

Should demonstrate strong understanding of the Functional , Process and Data flow for the supported systems

Experience in Data collation and root cause analysis of the support issues faced

Should be skilled in usage of support tools like SQL Developer , Putty

Strong verbal and written English communication skills

High learning agility Position will often require learning new business processes and systems

Strong Analytical skillsets

Good grasp and experience in writing SQL Queries in support activities

Working Hours Should be open to Rotational Shift Never in Night Shifts

Desired Skills

Understanding of the warehouse management domain

Experience in established WMS

products like Red Prairie , Manhattan , SAP EWM

Manual test planning and execution experience

LII Responsibilities

Primarily responsible for providing L1 , L2 and L3 software and hardware support for Medline s logistics systems which include Warehouse Management , Transportation Management and Labor Management systems

Diagnose and resolve problems using documented procedures and checklists (where available) in the performance of most responsibilities

Understand team and department service level agreements and follow team guidelines and procedures to manage open issues in an efficient manner to help ensure these service levels are achieved

Provide technical advice , guidance and informal training to users on hardware and applications

Document reported issues in system support log Investigate re - occurring issues and develop solutions The role is for a solution provider The candidate should be problem solver and able to communicate verbally and or in writing the details of the problem and the proposed solution

Escalate higher tier problems to appropriate team members or manager Ensure that all escalated issues have been thoroughly researched and compared against the team s knowledge database prior to escalation

Utilize knowledge database and call tracking database to enhance quality and consistency of problem resolutions Create and publish knowledge base articles to assist others in the diagnosis and resolution of specific issues Consider business processes and system interaction when creating this documentation Determine proper delivery method for this communication eg formal training , distribution of soft copy document , etc Work with I/ S training staff as necessary to ensure departmental consistency

As per Support Roster should be ready to work on all week days though number of total working hrs in a week will be limited to 45 hrs,

Profile Summary:

Employment Type : Full Time
Industry : Pharma / Biotech
Salary : Not Disclosed
Deadline : 01st Jun 2020

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