Sr Associate Consultant Jobs in Pune,India - 25152278

Job Description:

Description and Requirements BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success
Every BMC employee has the potential to have a tremendous impact on customer successand when customers thrive, we all do

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide It provides unique opportunity to meet customers and solve their business problem by consultative approach This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment

Position Overview

This position will provide technical post-implementation/go-live services for enterprise software solutions throughout for BMCs worldwide customers The Application Managed Services Consultant will provide consultative operational services on BMC ITSM The Consultant must be able to multi task in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously

Key Accountabilities/Duties

-Provide operational support on

ITSM Remedy,
SmartIT/MyIT,
Smart reporting,
Service broker,
DWPA,
CMDB
Asset Management, as per agreed SLAs

-Create integration connectors using DWPA, involves java skills (optional)

-Follow the ITIL standard best processes

Requirements

-Candidate must possess a Bachelors Degree
-Candidate must have business level Reading, Writing and Speaking skills in at least one of the following languages

French
Spanish
German
Portuguese

-3-8 years IT experience
-Pune or Bangalore Location
-Should have worked in Applications Managed Services and Consulting Services environment
-Experience on UNIX operating system and ITIL framework is an advantage
-Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades and development of ITSM remedy
-Excellent in troubleshooting ITSM applications, integrations, customizations
-Well organized with a positive attitude, and ability to work and communicate with Customers, Vendors, and other internal groups as required
-Should be customer facing
-Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results
-Effective communication skills (verbal and written)
-Willing to work in EMEA/US/rotational shifts, weekend and ready to be on-call to support priority issues

Profile Summary:

Key Skills: