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  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Clarivate Analytics clients are the trailblazers and risk takers who come up with life-changing ideas Were looking for our own trailblazers to help us keep providing clients some of the worlds most trusted brands, spanning scientific and academic research, patent analytics, pharmaceutical and biotech intelligence and IP management

Were an independent owned company with a rich heritage and a bold entrepreneurial mission If youre excited by the thought of helping people and organizations go from new ideas to life-changing innovations faster, were excited to consider you for a position at Clarivate

Senior Application Support Engineer

Position Summary

This is a full time Senior Application Support Engineer position within the IP and Science business unit of Thomson Reuters This position will be part of the Level 2 global support team

The Senior Application Support Engineer provides monitoring and support operations for customer facing applications This position assists in all functions of maintaining a complex multi-tiered application which includes testing, implementation, and execution This position will be responsible for overseeing production web and application performance, configuration and maintenance, application migrations, releases, incident response and trouble resolution This position assists in the formulation of internal procedures and best practices for execution, configuration, standardization, and support of application This person evaluates, analyzes, and resolves complex technical problems for external customers Participation in a team environment is heavily relied upon, as is the ability to work independently


Strong Linux command line skills and network experience a must
Configuration, maintenance, monitoring and support of Linux web applications
Apache web server administration/configuration skills
Apache Tomcat administration/configuration/performance skills
Java-based web applications administration/configuration skills
Knowledgeable in relational database software and concepts, specifically Oracle, MYSQL, and Postgres
Experience with supporting Cloud and SaaS applications and SSO a definite advantage
Follow best practices in change control to support a highly available application environment
Uses problem solving skills to resolve complex technical problems for external customers
Strong application release automation experience or use automation tools such as CA Release Automation (formerly CA LISA), Jenkins, Puppet etc
Can communicate (verbally and in written format) with internal customers and teams
Organize, prioritize, and handle multiple tasks and projects
Provides 24x7 on-call support within a team rotation
Occasional weekend or off-hours work required
Flexible and easily adaptable to change
Perform other duties as assigned


Bachelors degree or foreign equivalent in Information Systems, Computer Science, Computer Programming, or related field
Minimum of 4 years relevant enterprise operational support experience; 5 years desired

Ability to operate effectively in a Linux or UNIX-based operations environme

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 26th Feb 2020

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