• Sprinklr - Project Manager - Moderation Services Jobs in Bangalore,India - 23838822

  • Sprinklr

Job Description:


- Work with Sales and Delivery team, to prepare proposals and statement of work for services

- Contribute to the management on the project pipeline and plan for staffing accordingly

- Understand how to decompose and breakdown work into phases, activities and tasks (work architecture)

- Prepare project plans and timelines

- Responsible for the direction and management of projects including the management of people, timelines, budgets, and deliverables

- Able to manage client service expectations and briefs and drive successful outcomes with the client

- Has the ability to set the tone for the team and strive for quality and excellence in all aspects of delivery

- Lead client and internal team meetings on the project status

- Build a climate of professionalism, trust, openness, respect and forge strong relationships to drive successful outcomes

- Develop, build, and maintain long durable and trusted relationships with the clients

- Ensure that projects are reported and forecasted accurately to the Delivery Director

- Ensure project management tools always contains accurate information (estimates, resource bookings, invoice schedule etc)

- Ensure that all project SOWs are reviewed by the Delivery Director, and approved by Team Lead

- Ensure that all project risks, issues and change requests are managed effectively

- Ensure that selected projects have post-mortem reviews with lessons learned fed back into the PM team

- Ensure that all project resources are booked, briefed and utilised in a timely manner, thus optimising production margins

- Provides weekly project status and churn reports to the relevant client services team member

- Comply with Sprinklrs standards, eg accurate and timely submission of timesheets and status reports, accurate completion of project information within PM tools, invoicing process, initiation process, freelance process etc

- Deliver at least one presentation to the Sprinklr PM team on a relevant PM/Delivery topic of your choice

- Ensure timely escalation of any internal issues that may impact on project delivery to Head of Production with appropriate solution options

- Provide insight-driven recommendations and solutions to client service team

What makes you qualified

- 7+ years of total experience

- 4+ years of client management experience liaising with business owners and executive level clients

- Strong verbal and written communication skills in English

- Experience managing projects in IT, SaaS, Social, Analytics or Software environment

- Experience working with multi-geo, multicultural delivery teams

- Experience working on large scale project management in leading multi-organizational initiatives, and driving team accountability to achieve goals

- Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings

- Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis

- Strong influencing skills and negotiation / mediation skills

- Ability to motivate and focus people resources where there is no direct reporting relationship

- Proven mentoring, supervisory, and team-building skills

- Ability to solve problems with keen instincts and organizational experience

- Strong knowledge of software development life cycles, web technologies, web development processes

- Good working knowledge and understanding of social media monitoring and listening, and media analytics

- Quantitative and qualitative analytical skills

- Use of social or digital analysis/engagement tools a plus (eg native social platform insights, Google Analytics, social listening platforms, social publishing)

What would be an added advantage

- Adequate awareness/knowledge of social media management tools and its usage

- Certifications in social media/digital

- Prior work experience with popular social media management tools (Sprinklr, TweetDeck, HootSuite, Sprout Social, etc)

- Knowledge of Photoshop, Illustrator, and Google Analytics

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Apr 2020

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