Job Description:

Specialist- Product Support

Job ID # JR77771
Functional Area Client Services
Position Type Full-Time Regular
Education Desired Bachelors Degree or equivalent

Primary Location IN-Maharashtra-Pune Westend Center I, SNo169/1, FLR 7, Sector II, Aundh-4144
Secondary Location(s)

Travel Percentage 000
Relocation Provided No



GENERAL DUTIES & RESPONSIBILITIES

Responsible for resolving functional and technical questions or issues encountered at client sites This includes collaboration with other service areas if appropriate, follow up, testing and troubleshooting Serves as primary support liaison between company and customer providing quality service
Responsible for entering all issues into our issue tracking system with detailed information, and following up with clients
Escalate issues if unable to resolve within defined time frames
Responsible for identifying and documenting product defects for review and validation
Work closely with product management to help identify customer requirements and support trends
Maintain a high level of customer satisfaction which is measured on a regular basis
Represent the team in a number of other functional areas within the company

Technical Skills

Working knowledge of current Microsoft Windows operating systems (client and server platforms) Knowledge of UNIX, Linux a plus
Working knowledge of Relational Database (RDBMS) technology with basic administration experience in Microsoft SQL and/or Oracle
Knowledge of JBOSS a plus
ITIL based Problem Management skills a plus
Good Communication skills a must

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Company
FIS GLOBAL BUSINESS SOLUTIONS INDIA PVT LTDarfix

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