Specialist , Product Management - Send US , MoneySend and Operations Specialist Jobs in New York City - 24942788

Job Description:

Who is Mastercard

We are the global technology company behind the worlds fastest payments processing network We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless We ensure every employee has the opportunity to be a part of something bigger and to change lives We believe as our company grows, so should you We believe in connecting everyone to endless, priceless possibilities

Job Title

Specialist, Product Management - Send US, MoneySend and Operations Specialist

Overview
Mastercard Send is a global payment service that allows financial institutions, fintechs, digital customers and other businesses to send real-time payments to debit cards using push-payments technology Mastercard Sends use cases and applications include person-to-person (P2P) transfers, business to consumer (B2C) disbursements (eg insurance claim payment), acquirer to small-merchant (B2sm) disbursements, and more
The MoneySend and Operations Specialist will focus on managing our MoneySend program for North America, focusing on expanding our enablement across issuers, ensuring the right application of our franchise framework and growing our approval rates The Specialist will also support the operation of Send, tracking financial and operational KPIs, monitoring billing processes and triggering/overseeing remediation actions when needed
This role requires working cross-functionally with other groups like account managers, technical account managers, global and regional product teams, legal and compliance, and finance, among others to identify and pursue opportunities to expand and optimize MoneySend enablement; as well as to identify and execute opportunities to make the operation of Send more efficient
The Specialist is part of the Digital Payments and Labs team in the North America Region; and a contributor to MasterCards strategy to capture new payment flows, win in digital and support growth in core business

Role
Manage MoneySend enablement in US and Canada Identify opportunities for expansion, and work with account teams and global product teams to drive them If needed, support customer conversations to provide highlights on the MoneySend program and support enablement
Manage MoneySend approval rates Monitor performance and identify opportunities for improvement, and work with account teams to drive them If needed, support customer conversations
Function as a MoneySend subject matter expert for the region; and work with franchise on improvements of the program
Monitor operational performance of Send in the region, including customer onboarding and billing processes Identify operational efficiencies and work cross-functionally to execute on them
Manage the monthly Send dashboard and other reporting activities

All About You
The ideal candidate is driven, analytical/ with attention to detail and a people-person capable to work cross-functionally Experience in payments is a plus

Strong problem solving and analytical skills, with attention to detail
Advanced communication skills Ability to support conversations with customers, in partnership with account and/or product teams
Driven, with a desire to win for the company and achieve objectives Sense of urgency and capacity to take quick action Curious; ability to learn quickly
Team-player, with the ability to work independently and with cross-functional teams
Proficiency in Excel and SQL is a plus

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law

If you require accommodations or assistance to complete the online application process, please contact reasonableaccommodationmastercardcom and identify the type of accommodation or assistance you are requesting Do not include any medical or health information in this email The Reasonable Accommodations team will respond to your email promptly

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