• Specialist, Order Management Jobs in Gurugram

  • Ciena India
  • Gurugram

Job Description:


    • Manage the key elements required for order validation, progression, and booking in an efficient manner using established processes and tools

    • Ensure a positive customer experience via accurate and timely order processing and responsiveness to external and internal customers

    • Understand contract terms, monitor critical financial data, ensure terms and delivery information are correct and complete

    • Assist other Ciena teams to meet on time delivery, invoicing and collections goals

    • Manage booking of multi-site orders, orders with services, and orders with complex contractual terms Able to select and apply the correct contract terms Resolve issues which delay booking, engaging as required with stakeholders & approvers

    • Manage order booking for qualified Fast Track customers and products on a FIFO basis and per PO Spec sheet terms Book orders end-to-end with minimal intervention or approval from other functions Create Siebel quotes, and manage issues via prompt escalation to CSM or others, as required

    • Able to use reports such as CPODS Unprocessed Orders and Backlog Reports to address orders requiring action

    • Able to use independently the following systems & tools Oracle, CPQ, OBIEE, Hyperion, MS Office including Power Point and Excel (to pivot level)

    • Customer engagement -- able to represent Order management on customer calls Work independently to resolve customer and business issue

    • Projects -- be an active member of any project team, contributing and delivering tangible benefits

    • Able to demonstrate SME ability on process and tools questions, and local requirements SPOC on commercial requirements for own region and accounts

    • For non-conforming accounts and POs, capture RCA and identify opportunities for process improvement

    • Able to understand and deliver against target metrics

      Other duties as assigned

      Required Skills

  • Ability to work in odd hours / shifts

  • Excellent communication and team working skills

  • Demonstrated skills in applications such as Advance Excel, Advance PowerPoint,etc

  • Attention to Detail- demonstrates accuracy and thoroughness

  • Demonstrated communication skills both written and verbal with internal and external customers

  • Ability to multi task and prioritize tasks

  • Understanding of quote to cash process, it s importance and effects in cross functional departments

  • Ability and understanding of when to take corrective actions and escalate issues

    Required Experience

  • Fluency in Spanish, Portuguese , English

  • Strong communication and interpersonal skills

  • Good Organizational Skills

  • Accuracy and efficiency while maintaining speed

  • Proactive, flexible and team oriented

  • Work with minimum supervision

  • Demonstrated problem solver

  • Positive, upbeat attitude

    Job Location

    Gurgaon, , India


Profile Summary:

Employment Type : Full Time
Industry : IT - Hardware / Networking
Salary : Not Disclosed
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Ciena India
Ciena is a networking systems, services, and software company We help our clients build more adaptive networks in response to the constantly changing demands of their usersbusinesses and consumers alike We do this by delivering best-in-class networking technology through high-touch consultative relationships, backed by 26 years of experience in building the worlds most complex networks

From our founding, Ciena has always been a pioneer in the networking industry Coupled with innovation, our growth and success have been built on our ability to partner with clientsdelivering the solutions they require to evolve their networks What they demand today is changing, driven by changing end-user behavior

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