• Specialist, IT (UI Path) Jobs in Hyderabad,India - 25734914

  • Seneos Health

Job Description:

  • As part of the application support team, action incidents, requests and problem tickets which are submitted via Syneos Health s ITSM tool

  • Automate any manual tasks using scripts or automation tools

  • Deliver continues service improvement by analyzing the incident and problem tickets

  • Write ad hoc database SQL quires and debug the stored procedure, triggers to identify the issue

  • Understands application software that contains logical and mathematical solutions to business problems or questions

  • Troubleshoot user and system issues affecting application functionality; work collaboratively with other BT functional areas to resolve issues

  • Participate in a 24 x7 on-call rotation for high-priority incidents

  • Meet or exceed client service levels

  • Monitor system usage, capacity and performance

  • Serve as technical lead for projects to enhance system functionality and for maintenance/upgrade activities

  • Develop clear and concise technical and process documentation and update the knowledge base

  • Work with end users as needed to troubleshoot defects and work towards a problem resolution

  • Work with BT teams and business users to identify and refine business requirements and workflows that will improve the application

  • Ensure adherence to all ITSM processes

  • Cross-train team members on troubleshooting and maintenance procedures

  • Provide monthly support and usage metrics

  • Meet corporate standards for quality, training and time tracking


Profile Summary:

Employment Type : Full Time
Industry : Medical / Healthcare
Salary : Not Disclosed
Deadline : 25th Jul 2020

Key Skills:

People who search this job also searched for the following Keywords

All rights reserved © 2020 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status