• Solution Operations Expert SFCOE Jobs in Hyderabad,India - 23296360

  • Novartis AG
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Job ID 268959BR

Position Title Solution Operations Expert SFCOE

Job Description About the Salesforce CoE (Centre of Excellence) Our Salesforce team is 75 members strong and has a presence in key strategic locations globally The Salesforce COE team works across a broad range of solutions spanning applications for internal business productivity to external applications for medical professionals and patients With endless future opportunities in Digital Health, we are well positioned to build products that improve lives ROLE PURPOSE Supports Svc / Sol Operations Manager and Solution Factory Manager in all occurring technical topics Operates all IT services, systems and applications for the Salesforce CoE and monitors events that occur in the enterprise IT environment Ensures that Configuration Items (any component that needs to be managed in order to deliver an IT Service) are identified, accounted, reported, verified and audited

Deliver IT services, systems and applications to the business
Ensure adherence to quality standards as defined by the IT Organization
Ensure appropriate response to audit / ISRM assessment findings and recommendations
Define an end-to-end provisioning process facilitating automation wherever possible
Perform patch management and image management activities
Ensure standard build/image
Ensure accurate provisioning and metering of services
Provide early feedback to development team on release issues
Ensure that an up-to-date asset inventory for all technology assets is maintained and only authorized components are used
Accountable to ensure adherence with Security and Compliance policies and procedures within Technical Operations service scope
Coordinate all configuration management database changes which directly or indirectly impact production services
Ensure addition, modification or removal of any IT asset in a standard and controlled manner
Ensure that CIs are identified, accounted, reported, verified and audited
Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Operations scope

Minimum requirements University degree in business/technical area or equivalent professional certifications
Salesforce Certifications and ITIL Certification would be advantageous
Business fluent in English (written and spoken)
5 years experience in a similar role with a proven track record in technical operations management

Division NBS

Business Unit IT NBS

Location India

Site Hyderabad, AP

Company/Legal Entity Nov Hltcr Shared Services Ind

Functional Area Information Technology

Job Type Full Time

Employment Type Regular

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 01st Feb 2020

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