• United States Of America, Usa
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  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Software Tech Support Engineer

Job ID # JR77749
Functional Area Information Technology
Position Type Full-Time Regular
Experience Desired At least 2 years
Education Desired Bachelors Degree or equivalent

Primary Location US-Florida-Jacksonville 701 San Marco Blvd-4103
Secondary Location(s)

Travel Percentage 000
Relocation Provided No

Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun

About the team

This team provide ongoing support to functional resources to help triage client issues and participate in technical initiatives to ensure that client environments are stable and performing at acceptable levels Your will serve as a point of escalation for troubleshooting and resolution of technical issues

What you will be doing

Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Report design, reliability and maintenance problems or bugs to design engineering/software engineering
May be involved in customer installation and training Will provide support to customer/users where the issue is highly technical or sophisticated in nature
Review support transition checklists received from implementation
Work on small CX projects independently or have ownership of project execution when multiple staff members are working on the project
Coordinate queue management and resolution times for technical support tickets
Liaise with functional support teams to address critical technical support items and assist the team with client triage sessions
Collaborate with Prod Ops to track daily load monitoring issues and provide assistance as required to the Ops teams to address load processing issues

What you bring

Should be able debug SQL performance related issue
Should be able write SQL queries with all types of join and group by
Should be comfortable using SQL built in functions
Should be able to debug SQL scripts, procedures, views and functions
Should be comfortable with Microsoft SQL Server Management Studio
Exposure/Supporting web-based applications
Should be able to understand and debug the code using the IDE
Should be able to troubleshoot configuration (Jboss server) issues with deployed applications
Should know the basic of the XML (configuration file)
Participate in all phases of SDLC lifecycle activities and production rollout
Ensure compliance to standards and best practices for Release Engineering Standards, development of automated scripts, change management etc
Powershell scripting
Comfortable with GIT

Added bonus if you have

Java EJB, JMS, Angular JS
Finance [Capital Market] domain Knowledge

What we offer you

A variety of career development tools, resources and opportunities
A fantastic range of benefits designed to help support your lifestyle and wellbeing
Varied and challenging work to help you grow your technical skillset

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here www1eeocgov/employers/upload/eeoc_self_print_posterpdf and herewwwdolgov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508cpdf

For positions located in the US, the following conditions apply If you are made a conditional offer of employment, you will be required to undergo a drug test ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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