• Software Support Specialist Jobs in Pune,India

  • Amdocs Ltd
  • Save Job
  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

City Pune, MH, IN

Company Amdocs, Inc

Job ID 75750
Required Travel Minimal
Managerial - No

Who are we

If youre a smartphone user then you are part of an ever more connected and digital world At Amdocs, we are leading the digital revolution into the future From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day

In one sentence

The Software Support Specialist is a Subject Matter Expert responsible for supporting the end to end BSS product

What will your job look like

The position of S/W Support Specialist reports directly to COM or above in Region and assists in the day-to-day operations of C1 Converged Billing Systems Solutions to customers

Responsibilities fall into the following categories Subject Matter Expert in C1 Product Configuration (PCAT) module
Good Knowledge in C1 Converged Platform
Understanding of BSS architecture and Rating/Billing flows

Configuring Marketing products and meeting business needs
Troubleshooting and fixing rating, charging and bill cycle issues
Design & solutioning for complex BSS Product configuration requirements
Automations & Development Prepare scripts to automate Product Configuration
Technically strong in Unix Shell Scripting and Oracle SQL scripting

Conduct requirements gathering and analysis for required modules and prepare related documentations
Design limited complexity module improvements with supervision
Testing Conduct thorough unit testing on own configurations
Conduct thorough unit testing on others configurations of some complexity
Conduct full investigation on system anomalies
Document all unit test cases, expected results and observed results
Follow defect management process in identifying, investigating, and resolving defects
Support integration testing

All you need is

4-6 years of relevant experience in Implementation/Manage services of BSS product
Customer facing experience
Willingness to work off business hours for critical issues
Work on complex tasks and perform multi-tasking
Willing to travel based on project requirements
Mandatory Skills - BSS, C1, Comverse ONE, Kenan, product configuration, PCAT

Why you will love this job

Gain valuable experience and wide knowledge of Software integrative systems
Opportunity to be exposed to advanced marked technologies
working with multi channels and divers area of expertise

You will take active role in team building, including technical mentoring and knowledge transfer
You will have the ownership and accountability of specific modules within an application

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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