• Software Support Executive Jobs in Jodhpur,India - 23845833

  • reliablesoft technologies pvt. ltd

Job Description:

1 year of Customer Support Experience

Proficiency in the following skills

o Experience in basic computer Hardware & Networking knowledge and Microsoft Office (Like - Word, Excel, & Power Point) o Experience in Accessing client PC through remote access software like TeamViewer, Ammyy, skype, etc o Able to understand queries and resolve them in quick duration with a positive & confident attitude o Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues o Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams o Talking clients through a series of actions, either via phone, email or chat, until theyve solved o Experience of working with bug tracking software like JIRA o Preparing accurate and timely reports o Good understanding of computer systems, mobile devices and other tech products o Ability to provide step-by-step technical help, both written and verbal Working knowledge with cross-functional teams to ensure quality throughout the software development lifecycle

Analytical mind and problem-solving aptitude

Professional attitude

Good communication skills

A Bachelors Degree

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Application Programming
Salary : As per Industry Standards
Deadline : 18th Apr 2020

Key Skills:

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