• Software Support Engineer L3 Jobs in Pune,India - 23852717

  • AppDirect

Job Description:

Software Support Engineer L3 at AppDirect Pune

About the Team

AppDirect is the leading cloud service marketplace company dedicated to revolutionizing the way businesses run We offer a cloud service marketplace and management platform that enables companies to distribute web-based services The global network of AppDirect-powered marketplaces allows businesses to find, buy, and manage the best applications the cloud has to offer

With our award-winning platform, service providers can launch a state-of-the-art online application store within a matter of weeks, while developers can integrate once and make their software available across multiple marketplaces worldwide Our products offer more advanced features and tools than any other competitive solution, putting AppDirect at the forefront of the rapidly evolving market for cloud services delivery

About You

Were looking for talented yet humble individuals who are smart, passionate and want to drive disruption in the IT industry If you thrive in a fast-paced, collaborative workplace, AppDirect provides an environment where you will be challenged and inspired every day If you relish the freedom to bring creative, thoughtful solutions to the table that reflect your experience and personality, theres no limit to what you can accomplish here

What youll do and how youll make an impact

As a L3 Support Engineer, you are an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue You will assist customer teams and other team members to understand how customers can achieve desired outcomes using the product as it exists today The output of your efforts could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported

What youll need

Oversee resolution of technical issues coming from customer teams
Fix and deliver the customer issues that need development efforts
Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues
Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems
Ensure SLA obligations with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion
Develop a deep understanding of the AppDirect platform across all product lines and clearly articulate support decisions and findings
Work closely with internal teams to stay up to date on product features, changes, and issues

Minimum Qualifications

BE / B Tech / Masters degree in computer science or equivalent
2 ~ 5 years of experience in software development / support engineering
1 ~ 3 years of experience in a SaaS company in software development / support engineering
Experience working in the following technology stack Java, MySQL
Working knowledge of AWS implementation, Authentication Methods, Rest API based architecture
Strong customer focus with experience of working with cross-functional/ cross-department teams
Exposure to tools like JIRA and SPLUNK
A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills

Additional Advantage on Skill Sets

Experience working in the following technology stack Spring, Hibernate, Maven, React/JavaScript, Wicket
Exposure to tools like Jenkins, and Container based tools like docker

About AppDirect

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy

We believe that the unique contributions of all AppDirectors is the driver of our success To make sure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status

At AppDirect we take privacy very seriously For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy For more information of our general privacy practices, please see AppDirect Privacy Notice link https//wwwappdirectcom/about/privacy-notice

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

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