• Software Support Engineer Jobs in Gurgaon,India - 25301381

  • Amdocs Ltd
  • Save Job
  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

City Gurgaon, HR, IN

Company Amdocs, Inc

Job ID 83280
Required Travel Minimal
Managerial - No

Who are we

If youre a smartphone user then you are part of an ever more connected and digital world At Amdocs, we are leading the digital revolution into the future From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day

In one sentence

Responsible for providing best-in-class technical support to a global customer base

Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction

What will your job look like

You will provides engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications
You will Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution
You will demonstrate continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions
You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc
You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied

All you need is

Bachelors Degree in Engineering or Computers or equivalent
Total Experience - 1 to 4 years
Primary Skill Kenan FX 13 / 30 Configurations
Kenan FX 13 / 30 Billing Operations
Telecom Business Operations activities
Answering customer queries and tickets
Root cause analysis for production issues and process failures
Meeting productivity & Quality targets
Meeting SLAs/KPIs
Incident/Ticket handling
Defect analysis & fixing
Adhering to processes for the account

Technical/Business Skills Oracle SQL / PLSQL
Unix/Linux
Core Java
C (Basics)
Exposure to Automation tools

Shift Timings - Open for 24X7 work timings

Why you will love this job

You will gain valuable experience and wide knowledge of Software integrative systems
You will have the opportunity to be exposed to advanced market technologies
You will work with multi channels and divers area of expertise

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 02nd Jun 2020

Key Skills:

These are some of our most popular tutorials

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status