Job Description:

Software Support Engineer Job ID 804951 | ADCI - Tamil Nadu

DESCRIPTION Application Engineer (AE) - Digital Services

Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products We build an eclectic set of rich media ingestion technologies, platforms and processes and taking whats possible with digital media to the next level
AE is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams
Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations
Support engineering and troubleshooting on issues related to the digital platform services and content for various products
Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements
Production Builds, Tools, and Configuration Management for software product releases and successful deployments

This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success Some of the key job functions of the support engineer are
Provide first level of support for tickets filed in Audible
Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines
Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects
Read and understand complex application code and make code fixes to resolve support issues
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow co-ordination and follow-up to maintain service level agreements
Work with Seattle & Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set

BASIC QUALIFICATIONS Required Technical Skills
BE in Computer Science or a related field
2 years overall development/technical support experience
Proven track record in working on enterprise level large scale n-tier applications
Development Experience in C/Java or open source based technologies Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems
Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies
Detailed knowledge of the UNIX/Linux operating system and tools
Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications
Demonstrated skill and passion for problem solving and operational excellence

Required Soft Skills
BIG PICTURE solve problems at their root, stepping back to understand the broader context
PROACTIVE You display energy and initiative in solving problems You follow all possible avenues to get the job done
ADAPTABLE You undertake a variety of tasks willingly You switch from complex to routine tasks when required You adapt quickly to new technologies and products You work effectively with a variety of personalities and work styles
HANDLING STRESS Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done
QUALITY You demonstrate appropriate quality and thoroughness
INTEGRITY You act with personal integrity at all times
PROFESSIONAL You work within your teams process You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off You have a positive, can-do approach to work

PREFERRED QUALIFICATIONS Required Technical Skills
BE in Computer Science or a related field
2 years overall development/technical support experience
Proven track record in working on enterprise level large scale n-tier applications
Development Experience in C/Java or open source based technologies Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems
Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies
Detailed knowledge of the UNIX/Linux operating system and tools
Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications
Demonstrated skill and passion for problem solving and operational excellence

Required Soft Skills
BIG PICTURE solve problems at their root, stepping back to understand the broader context
PROACTIVE You display energy and initiative in solving problems You follow all possible avenues to get the job done
ADAPTABLE You undertake a variety of tasks willingly You switch from complex to routine tasks when required You adapt quickly to new technologies and products You work effectively with a variety of personalities and work styles
HANDLING STRESS Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done
QUALITY You demonstrate appropriate quality and thoroughness
INTEGRITY You act with personal integrity at all times
PROFESSIONAL You work within your teams process You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off You have a positive, can-do approach to work

Job details

Chennai, India

Device Software

Operations, IT, and Support Engineering

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Warehousing
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

Key Skills:

Would you like to try out these free online tutorials?

People who search this job also searched for the following Keywords

Salary trends based on over 1 crore profiles

View Salaries

All rights reserved © 2018 Wisdom IT Services India Pvt. Ltd DMCA.com Protection Status