• Software Support Engineer Jobs in Bulgaria

  • Amdocs Ltd
  • Bulgaria
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

City Sofia, 23, BG

Company Amdocs, Inc

Job ID 77642
Required Travel No Travel
Managerial - No

Who are we

If youre a smartphone user then you are part of an ever more connected and digital world At Amdocs, we are leading the digital revolution into the future From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day

In one sentence

Responsible for providing best-in-class technical support to our customer base you will maintain ownership of the investigation and resolution of incidents & work orders, define and implement monitoring tools/reports that will allow the analyze of system/application trends

What will your job look like

You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications
You will investigate, debug and reproduce issues, provide fixes and/or workarounds and verify changes to ensure continued operability of the software solution Highlights risks and helps in mitigating the risk from technical aspects
You will analyze production issues from business and the application perspective and outlines corrective actions Performs impact assessments of the issues and contributes to the Root Cause Analysis of critical issues
You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc Ensures that assigned tasks are completed on time and that delivery timelines are met in accordance with the quality targets of the organization

All you need is

Ability to effectively multitask and able to deliver against deadlines and under pressure
Ability to work in a team
Experience/ ability to work with SQL and Unix in support environment
If you worked with Oracle that will be an awesome addition to your experience
Ability to process information fast and flexibility to learn new skills
Bilingual with fluent Bulgarian and communicative level of English

Why you will love this job

You will be able to use your specific insights into variety of projects to overcome technical challenge while continuing to deepen your area of knowledge
You will be a key member of a dynamic and highly collaborative team with various possibilities for personal and professional development
You will have the opportunity to work in multinational environment for the global market leader in its field

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Amdocs Ltdarfix

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