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Job Description:

Software Engineer - ( CREQ33107 )

Description

L1 Support Juniors(02 Experience)

Receiving calls, Use standard greeting on calls and Logging 100 tickets of the call received
Providing ticket number to user via phone, Email
Key in the appropriate and timely log notes in the ticket as and when there are findings / updates
Updating users on the ticket progress
Following up of ticket to closure
Checking KB for Known errors
Closure of tickets in the tools
Escalating to customer / end users as appropriate
Tracking of mails and logging tickets accordingly
Responding to mails with updates on the same business day
Providing reports as and when required
Logging Incident in other tools if applicable
Updating the customer on ticket progress
Provide reference of relevant ticket
Shift Hand over / take over
Adherence to SLAs and all the KPI metrics
Good Communication Skills

Primary Location IN-MH-Mumbai

Schedule Full Time

Job Type Experienced

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

Key Skills:

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