Job Description:

eGain customer engagement solutions power digital transformation for leading brands Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world To learn more about eGain, follow us on LinkedIn and Twitter , or browse our website

The Product Engineering (PE) team adds new capabilities to existing eGain products, works on new product features in collaboration with the Product Management team, supports the products deployed to our customers for any reported defects and works towards development process automation This team also works on technology or architectural changes to existing products

We are currently looking for software development professionals to be a part of our Product Engineering team in Pune, India


Experience 2 to 5 years in software development in software products companies


Understand, troubleshoot, and refactor existing programs of moderate to high complexity (this includes improving tests as well as functional code)

Design and develop (DTCD) bug fixes and feature enhancements in existing modules/ products

Based on approved design, develop, test, and document new modules, applications, or infrastructure components and their extensions

Estimate tasks and projects of roughly 1 person day to 1 person week level effort

Enter daily report of work progress against planned target, including any exceptions

Follow the mandated processes and adhere to Design/ Test/ Code/ Document guidelines Must-have qualifications and skills

Bachelors in Engineering from a top-rated engineering school like the IITs, NITs, BITS-Pilani, COEP, VJTI or an equivalent school from another country

Good communication skills Should be able to communicate well within and outside the organization

Good inter-personal skills Should be able to work well in teams, and have the character to appreciate others work

Enthusiasm and eagerness to remain on top of one s work

High learnability Be able to pick up new ideas and concepts Good-to-have qualifications and skills

Experience of software development in a software products company that works in the CRM domain Heuristics

Should have ideally worked in at least one release start to end

Should have worked in a single company if 2 years experience; and should not have changed more than 1 job if more than 2 years total experience

Should be able to travel to other offices of eGain and/ or customer offices Travel period may vary from a week to 3 months

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate in Any Specialization
Industry : Strategy / Management Consulting Firms
Functional Area : IT Software - Application Programming, Maintenance,
Role : Software Developer
Salary : Not Disclosed
Deadline : 15th Apr 2020

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