Job Description:

independently execute the training plan, developing and delivering customer training regarding products, services, and enhancements This includes the creation and maintenance of training outlines and presentations, as well as the delivery of both onsite and online training for customers travel up to 50% of the time 

• Conduct online customer trainings regarding products and services

• Respond to all incoming training requests from inside and field sales representatives, from Customer Engagement and Customer Satisfaction employees, as well as from direct customer requests

• Track and report on all training activities, providing monthly metrics regarding frequency and quality of training

• Maintain detailed product knowledge, including understanding of future enhancements

• Assist in the creation and translation of Customer Engagement documents designed to improve the experience and success of the customer, including Help Sheets, tutorials, presentations, lesson plans, and train-the-trainer outlines

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training, Software Services
Functional Area : HR/PM/IR/Training
Role : Training & Development
Salary : Rs 3.00 - 9.50 Lacs p.a.
Deadline : 18th Apr 2020

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