• Site Support Analyst Jobs in United Arab Emirates - 23803500

  • Hill International, Inc.
  • United Arab Emirates, Uae

Job Description:

Hill International is an international construction consulting firm that provides program and project management, construction management, cost engineering and estimating, quality assurance, inspection, scheduling, risk management and claims avoidance to clients involved in major construction projects worldwide Hill has participated in over 10,000 project assignments with a total construction value of more than $500 billion Hill is a publicly traded company listed on the New York Stock Exchange (NYSE HIL), and is headquartered in Philadelphia, Pennsylvania (wwwhillintlcom)

Responsibilities

Provide exceptional customer service via phone, in person, and email as appropriate

Resolve 2nd3rd level site support issues including second level troubleshooting connectivity, mobile devices, hardware and software issues

Troubleshoot corporate equipment connecting to the LAN and WAN including VPN and remote users

Perform user administration duties

Travel to jobsites and offices

3-5 years of experience as a Site Support Analyst or 2-3 years of hands-on experience working in end-user desktop support role

Microsoft operating system Knowledge

Microsoft Windows Servers Knowledge

Perform tasks utilizing AD

Remote Desktop support

Responsible to set a plan and commence a new officesite set up andor decommissioning

Advanced printer / peripheral device troubleshooting

Install, modify, and repair computer hardware and software

TCP/IP, DNS and DHCP knowledge

Set up workstations with computers and necessary peripheral devices (routers, printers etc)

Check computer hardware (HDD, mousses, keyboards etc) to ensure functionality

Install and configure appropriate software and functions according to specifications

Develop and maintain local networks in ways that optimize performance

Provide orientation and guidance to users on how to operate new software and computer equipment

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc)

Identify computer or network equipment shortages and place orders
Web based ticketing systems (basic knowledge), logging customer/employee queries

Qualifications

Proven experience as Site Support Analyst or relevant position

Degree in Computer Science, engineering or relevant field

Good diagnostic and problem solving skills

Good communication ability

3-5 years Experience in the Middle East as IT Support Analyst

Native language and intermediate level in English

In depth understanding of diverse computer systems and networks

Good knowledge of internet security and data privacy principles

Certification as IT Analyst will be an advantage (eg CompTIA A , Microsoft Certified IT Professional)

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 12th Apr 2020

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