• United States Of America, Usa

Job Description:

Site/Service Engineer - 0059KR

Schneider Electriccreates connected technologies that reshape industries, transform cities and enrich lives Our 144,000 employees thrive in more than 100 countries From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operationsHelp us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment

Great people make Schneider Electric a great company

What do you get to do in this position

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems Checks out and approves operational quality of system equipment The employee needs to have the ability to instruct customers in the operation and maintenance of their systems The employee Serves as company liaison with customer on administrative and technical matters for assigned projects This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking The employee needs to mentor other employees when requested Perform other duties that are assigned by management


Manage Customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide onsite remedial support

Insure that the customers system is updated to the latest software, quick fixes, and hardware

Prepare upgrade plans for the customers systems

Provide field Beta testing in region and provides feedback as required

Follow all technical procedures and tools for Global Service

Provide technical review of orders for clients and any other proposals that are requested to perform

Analyze technical risk of expansion projects and upgrades

Identify deficiencies in products and procedures which affect customer satisfaction, recommending solutions/workarounds

Provide technical assistance to meet required company objectives of quality and customer satisfaction

Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety

Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction

Support Sales as required and directed by Regional Service Manager to secure orders and service agreements

Understand and enforce Schneider Electric Process Automation contractual obligations on major projects and insure customer satisfaction

Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning

Perform system testing, factory acceptance testing (FAT) and develop test documents

Document preparation and obtain customers approval per document specification and schedule

Coordinate with factory for product related issues and resolve

Respond to field technical questions and inquiries from customers in a timely manner

Refer customer requests to company specialists (consultants) as required

Assist sales personnel with resolution of customer responses

Attend bid review meetings as required by sales staff and management

Site start up and commissioning systems

Work in a team environment in leadership position as well as a contributing member

Work with GCS (Global Support Center) team as required


This job might be for you if


- A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control is desirable Military experience is also acceptable

- At least 2 to 5 years of related experience, including industry knowledge is advantageous

- Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry and Turbo Machinery

- Knowledge of Triconex and Foxboro IA Modicon and Wonderware systems is also advantageous

- Knowledge of HMI software, PLCs, DCS system and field instrumentation is preferred

- Team player with good leadership and communication skills and able to travel when required

- Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills

Detail-oriented, forward looking and good leadership abilities

- Innovative and dynamic with effective communication skills, especially in inter-cultural aspects

- Able to travel at a moments notice Over 65 PERCENT travel in the local area (Surrounding Houston area) May require some out of state and overseas travel


Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLCs, Communication protocols, Networking and System Security


Works on problems of limited scope Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained Builds stable working relationships internally


Self managed with guidance from supervisor/senior peers


Typically requires 2 - 5 years of professional experience

Specific knowledge of Triconex, Foxboro IA, Modicon, Eurotherm and Wonderware systems is desirable Knowledge should include ability to install hardware and software, perform configuration, and trouble shoot Hardware and software issues

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo We want our employees to reflect the diversity of the communities in which we operate We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company Were looking for people with a passion for success on the job and beyond See what our people have to say about working for Schneider Electric

Let us learn about you! Apply today

You must submit an online application to be considered for any position with us This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct

Concerning agencies Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such

Schneider Electric is an Affirmative Action and Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

Primary Location US-California-Lake Forest

Schedule Full-time

Unposting Date Ongoing

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Telecom, IT-Hardware/Networking
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:

Schneider Electric Pvt Ltdarfix

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