• Site Reliability Engineer - Openstack skills Jobs in Bangalore,India - 25351618

  • Cisco Systems Inc.
  • Save Job
  • 5 - 10 Years
  • Posted : above 1 month

Job Description:

Site Reliability Engineer - Openstack skills


Bangalore, Karnataka, India

Additional Location(s)

We should consider remote APJC workers as well given challenge to find talent

Area of Interest

Customer Experience

Job Type


Technology Interest

Cloud and Data Center

Job Id



What Youll Do As part of the Cisco CMS organization, you will be part of a dynamic, fast paced and encouraging team that will build you up as you own the technical support for some of Ciscos biggest customers You will be given the opportunity to work alongside many of Ciscos Technical and Advanced Service organizations and will receive unusual insight into the IT services industry all the way from pre-sales to day 2 support as an engineer focused on some of Ciscos key customers

Tier 1 Engineer also called as monitoring engineers are expected to be eyes on glass for all the alarms which appear on our monitoring tool They will create Incident and start with first level of troubleshooting

These groups are responsible for providing required level 1 support to the Incident Management teams They perform first level of diagnostics to resolve the customer service impacting incidents They provide continual updates to the incident owners in order to meet contractual and performance objectives

Inputs to Orchestrations Engineer Ensure 24/7 availability of the production environment and lead the daily operations
Participate in Change Advisory Board Review Meetings internall and with customer
Ownership of root cause analysis process, and ensure remediation of major issues
Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability
Recreate Customer Issues for Technical Troubleshooting in the Operate Lab
Drive issues related to firmware and report issues and suggest enhancements
A proven understanding of the ITIL framework and its application in a production environment
Troubleshoot & resolve the incidents and problem tickets within SLA/SLO
Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the run components
Good analytical and troubleshooting skills with an initiative to drive problems to resolution
Work with design & engineering teams to understand product and project requirements
Performs Advanced Troubleshooting and Diagnosis of Complex Issues
Provide input to continuous improvement and process change suggestions
Provide phone/email consultation to independently debug complex network problems
Provide systems/product training to peers within the team
Take ownership and accountability expectations in running cases and customer situations

We are looking for new talent with the following qualities and skills

Ability to work in a dynamic, high-pressured, cross functional, cross country, territory and theatre environment
Demonstrate high-level of maturity and confidentiality
Attention to detail and stellar interpersonal skills
Possess strong presentation and communications skills
Have strong time management skills

Who Youll Work With Cisco Managed Services (CMS) organization seeks a customer support engineer to join a team of extremely hardworking engineers supporting strategic accounts This is an outstanding opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management

Who You Are BS/MS qualified (favorable - IT, Computer Science, Electrical Engineering)
5-10 years of experience in a Network Operations Center or Technical Assistance Center
Strong technical experience to include Orchestration, Data Center, Cloud & Virtualization technologies
Ability to work with internal and external executive level customers with confidence while providing an uncommon experience

Required Skills Network Automation/Orchestration skillsets in frameworks and toolsets, including Cisco Network Service Orchestrator (NSO) or Tail-f NCS or Collaboration Workflow Manager
Preferred to have Network Programmability skillsets in Software Defined Networking (SDN), REST APIs, NETCONF, YANG, JSON, and XML
Programming experience in Python, Java and Exposure to Micro services architecture
Basic administration of mongo-DB and/or Postgres
Experience with docker and other container management
Experience with logstash
Basic understanding of node-js
Extensive hands on experience with linux operating system and scripting
Foundational knowledge on routing and switching protocols
Foundational knowledge on Cisco Data Center Compute platforms like UCS Blade & Rack Servers
Foundational knowledge on Cisco Data Center platforms including cisco nexus, motivation switches, ASR routers
Foundational knowledge of Cisco and Industry Cloud computing (ie Openstack, VMWare and AWS), Data Center, Virtualization, Storage and Networking solutions is desirable
Deep understanding and/or experience with L2-L3 networking, data center, and security technology, sufficient enough to understand customer solutions, topologies, and interactions with higher networking layers
Ability to troubleshoot network issues and isolate problems
Deep understanding of Incident & Change Management process
Teammate with strong communication skills in both written and spoken format

Why Cisco We connect everything people, processes, data, and things We innovate everywhere, taking ambitious risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals And we do it in style with unusual personalities who arent afraid to change the way the world works, lives, plays and learns

We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars We celebrate the creativity and diversity that fuels our innovation We are dreamers and we are doers

We Are Cisco

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 08th Jun 2020

Key Skills:

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