• Simplotel - Customer Success Associate/Senior Customer Success Associate/Key Account Manager Jobs in Metros - 25309254

  • Simplotel
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Position Lead Business Analyst/Customer Success Associate / Key Account Management

The Customer Success Associate or Account Manager will be responsible for driving renewals of our customers and ensuring that they derive maximum value from the use of Simplotel To achieve this, the account manager will interact regularly with the clients and build a strong lasting relationship and drives improvements to the customers usage of Simplotel and drives adoption of new features that help customers

Responsibilities -

- To conduct Service Level Agreements with some of the high-volume customers

- Drive renewals with customer by maintaining good relationships and finding opportunities for upsells to offer all in one solution

- To work as a single point of contact between client & Simplotel to understand the clients requirement and offer solutions within the deadline

- Actively tracking the customers and working on strict deadlines to enhance the business impact

- To engage with clients on a regular basis to build a long-lasting relationship

- Working extensively on google data and metrics, to review the performance of the client on MOM basis

- Understand various analytics of our customers and craft and implement strategies to grow it

- Run Google Ad Campaigns and come up with SEO strategies for our customers

- Manage schedule and prioritize well, in order to meet deadlines

Skills required -

- 3 - 6 years of Account Management or other customer facing experience

- Graduate degree in Engineering, Business or Hotel Management MBA a plus

- Excellent written and verbal communication skills Ability to convince internal stakeholders and customers

- Strong analytical skills and good knowledge of Excel

- Ability to work in cross functional teams

- Experience in delivering client-focused solutions based on customer needs

- Excellent listening, negotiation and presentation skills

- Ability to prioritize among competing tasks

- Keen attention to detail and adherence to deadlines

- Knowledge of e-commerce, Web analytics & SEO is a plus

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 03rd Jun 2020

Key Skills:

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