• Simplotel - Customer Success Associate - Account Management Jobs in Bangalore,India - 23839073

  • Simplotel

Job Description:

Position - Customer Success Associate / Account Management

Broadly responsible for interacting with the clients and be the primary point of contact for any support and build a strong lasting relationship that helps in customer renewals Should possess the ability to work with cross-functional teams

Responsibilities

- Operate as the lead point of contact for all matters specific to your customers

- Manage critical client accounts which have a higher degree of complexity in terms of client servicing

- Build and maintain strong long-lasting relationships

- Understand the website traffic of our customers and craft and implement strategies to grow it

- Deliver monthly metrics and analysis to customers to ensure that they understand the value of our platform

Skills required

- 0 - 2 years of Proven account management or other relevant experience

- Graduation from any Tier-1 Colleges MBA not necessary

- Should possess strong analytic skills and should be an Excel Savvy

- Experience in delivering client-focused solutions based on customer needs

- Excellent listening, negotiation and presentation skills

- Excellent verbal and written communications skills

- Ability to prioritize among competing tasks

- Keen attention to detail and adherence to deadlines

- Knowledge of e-commerce, Web analytics & SEO is a plus

Candidates worked in the Travel/Tourism industry and E-commerce industry this profile will excite you

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 18th Apr 2020

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