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  • 10 - 13 Years
  • Posted : above 1 month

Job Description:

Location Pune

Form of employment Regular

Job Area Delivery, Project and Product Management

Organization Technology Services and Modernization

SIAM Service Manager

We are looking for SIAM Service Manager in Pune to work in Service Management SIAM services delivery for one of Tietos Key Global Customer in Manufacturing industry

Roles and Responsibilities

Service Managers role entails designing, creating and maintaining IT service portfolio and the lifecycle of services in the portfolio Strives to develop a reliable IT service and improve the existing IT services; focusing on determining and meeting customers needs, planning new services, and updating existing ones in line with the best practices Manages IM services throughout their service lifecycle (from service development to service transition and operation) Manages stakeholder expectations and executes and follows up on end-user satisfaction surveys

Responsibilities include but are not necessarily limited to

Service specific Demand Management
Service Lifecycle Management and reporting (Service Design, Service Level Design, Service Level Requirements, Service Delivery Preparation, Service Development and Test co-ordination, Service Transition)
Continual Service Improvement
End to End ownership from Financial management, vendor management, roadmap & customer satisfaction perspective for Business intelligence, Qlik and Reporting services, master data management services
Financial Management - Budgeting, Forecasting, Invoicing, Recharging
Operations Management - Participates in Incidents, Major Incidents, Service Requests, Problem Management as required
Communicates (especially) with Customers Category Owner to understand service requirements and aligns service with business needs
Coordinates and leads customers suppliers to follow and improve the performance within acceptable costs and contract limitations
Co-operates as part of the Customer specific Service Management Office with other Service Managers, and the Head of Service Management Office
Collaborates with Customer specific Service Management Office staff especially in the areas of Financial Management, Operations Management, License Management

We expect you to have

10 years of overall IT industry experience
5 years of relevant working experience of multi-location and multi supplier environment in Service Delivery Management / Service Management in Application Development and lifecycle management
Experience in Service Integration and Management (SIAM)
Project management experience is an added advantage in Application services domain Specifically in BI, Qlik and Reporting domains
Excellent communication skills - written and verbal
Ability to work effectively in multi supplier / collaborative environment Ability to understand and improve the process continuously
Ability to work with multi location and multi supplier operations, Excellent leadership skills to lead multi cultured multi location teams
Strong negotiation and influencing skills Ability to think and act in stable manner during emergency situations Ability to involve people from all the suppliers to get coordination and cooperation all the time
Ability to handle ambiguities & uncertainties and pave the way through it to bring more clarity

As a person you are

Proactive and professional in your work
Self-motivated person, having sense of ownership, responsibility and objectivity, Getting things Done Attitude
Able to see the big picture without forgetting details and capable to communicate it clearly
Honest & ethical
Independent but also a good team player, who is willing to work in multi-cultural set up
Willing to learn and grow & work in a highly complex environment

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 06th May 2020

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