• Mexico
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  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Support Analyst for SharePoint/ SaaS Applications Reports to OSM for SEU IT

The main responsibilities of the role are to

Ensure optimum performance and stability for multiple systems for the Finance, GPPS & Science functions in AstraZeneca, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue
Provide 2nd/ 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with Astra Zeneca standards, change control procedures
Take ownership of issues through from delivery or issue resolution or escalation, as appropriate
Support development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, change and release management
Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams
Liaise with multiple stake holders including business users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements
Train, guide and mentor new hires in the team

Essential Experience (Must have skills)

2 to 5 years of prior experience in application Development and maintenance(L2/L3 support) of off the-shelf and custom applications
Good Development experience in SPOL Client Side development, REST, NINTEX forms and Workflows
Development and Troubleshooting in SharePoint 2013 and 2016 on premise environments
Development and troubleshooting experience on web applications built on the Microsoft NET framework(ASPNET, VBNET, C#)
Basic understanding of JavaScript, XML,HTML ,CSS concepts
Experienced on IT Service management tools like Service Now, Remedy or Service Manager
Understanding of SoX guidelines, GxP regulation and other compliance processes and experience in compliance/regulations related documentation
Familiarity with life sciences(Pharma) domain concepts, workflow and terminology
Experience in application support especially in the SharePoint online environment and SP 2013/16 on premises environment
as well as enterprise-wide migrations
Ability to create and configure custom workflows, Web parts, document libraries, lists, navigations to cater to the business requirements
Good understanding of PL/SQL concepts and experience working with SQL Server(2012,2008, 2005)
Understanding of incident, problem, change and release management process
Experience working with third party vendor applications
Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
In-depth understanding of SharePoints system design and architecture, development, testing, deployment and maintenance in support of multiple user groups

Supplementary Experience (Useful additional skills)

Exposure to SPfX is an added advantage
Appreciation of financial processes and systems like budgeting and investment, compliance ,auditing and taxation, reporting and forecasting, cash and treasury management, reconciliation and payment systems
Experience working with Microsoft Visual Source Safe, Microsoft Visual Interdev, Microsoft Visual Studio tools, SQL Server Enterprise Manager, Toad
Experience in setting up and managing application environments
Mindset to support business critical applications

Educational Qualifications

UG - BTech /BE or other equivalent technical qualifications

Personal Attributes

Keen to acquire new skills and work on new technology products
Clear and concise communicator, with very good written and verbal communication skills
Must participate on call rotation with off hours support responsibilities
Strong interpersonal skills with ability to work independently, as well as in a team environment in a global environment
Logical mind with keen analytical skills
Ability to respond well to pressure

SharePoint/ SaaS support analyst

Information Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Feb 2020

Key Skills:

Company Profile:


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