Job Description:

Services Business Analyst - Service Advisor Gurgaon, India

Save JobJob Saved What makes Gartner a GREAT fit for you When you join Gartner, youll be part of a fast-growing team that helps the world become smarter and more connected Were the worlds leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they cant find anywhere else Our associates enjoy a collaborative work environment, exceptional training and career development as well as unlimited growth opportunities If you like working with a curious, supportive, high-performing team, Gartner is the place for you

What makes Gartner a GREAT fit for you

When you join Gartner, youll be part of a fast-growing team that helps the world become smarter and more connected Were the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they cant find anywhere else Our associates enjoy a collaborative work environment, exceptional training and career development as well as unlimited growth potential If you like working with a generous, supportive, high-performing team, Gartner is where you want to be

About this role

The Product and Services team in Gartner, India is currently seeking highly talented, service oriented individuals to join its Service Advisors team in India As a member of this team you will have the opportunity to work directly with Gartners service delivery group and their leaders with the central goal of improving end user retention, driving productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients

What you will do

Drive retention and growth by empowering service delivery groups in some of the several initiatives as required Strategizing, executing and delivering against service groups performance expectations

Communicating and presenting analytical insights to internal stakeholders and to senior management

Partnering with internal stakeholders to learn, ideate, and recommend automation alternatives to service delivery associates manual work streams

Delivering strong support to the stakeholders with a no-limits mindset to do everything to increase retention

Drive client engagement and retention through email marketing operations, scheduling and calendar management Identify opportunities to improve scheduling through automation Create strategy for emails based on program, trending topics, executive workflow, etc Segment the audience as appropriate

Be accountable for project planning, setup, and coordination for practice-wide member communication campaigns (ie budget & headcount, agenda polls)

Innovate through analytical methods ways to improve productivity of service associates (scheduling and other initiatives)
Be accountable for value calls made to clients and retention rate targets for clients across a specific group of service associates (up to 10)
Identify opportunities to improve productivity through automation and collaborate with Data Science teams to continuously seek and learn new ways to solve problems
Be accountable for program completion rate and retention rate targets for client programs
Continuously innovate by deriving insights, keeping client-focus in mind in order to improve existing process, tools and retention

What youll need

Minimum 2 years of management experience post graduation in management and business administration (MBA from Tier I institutes)
Minimum 2 years of overall experience working in retention marketing, product development, analytics, business excellence and operations role
Exposure and understanding of lean six sigma; experience in calendaring technologies would be a big plus
Software or email marketing (Oracle Eloqua, StrongView) tools experience a plus

Who you are

Training in disciplines and programs with a strong business, IT, and analytics affiliation
Exceptional record of academic achievements; coursework in business analytics, advanced analytics, and business reporting would be preferred
Advanced proficiency MS Excel (VBA) and Power Point Knowledge of Python would be a plus
Original/creative thinking and superior problem solving abilities
Ability to work independently and as part of a team
Detail-oriented and strong commitment to high quality results to serve needs of Gartner clients, internal partners/stakeholders and service delivery teams
Orientation towards continuous process improvement Ability to analyze the process at granular level to come up with optimized approach
Highly focused towards implementation and execution Ability to convert strategic decisions into actions and ensure end-to-end implementation
Self-motivated/self-starter approach to projects
Passion for understanding the customer needs and delivering an exceptional customer experience
Strong influence skills and ability to build effective partnerships with services groups within Gartner

What we offer

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including

Competitive base salary
Flexible work environment
A great work culture

About Gartner

Gartner, Inc (NYSE IT) is the worlds leading information technology research and advisory company We deliver the technology-related insight necessary for our clients to make the right decisions, every day We work with every client to research, analyze and interpret the business of IT within the context of their individual role Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA Visitgartnercom to learn more

Job Requisition ID30700

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 17th May 2020

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