• ServiceNow Platform Owner Jobs in United States Of America - 25311704

  • Goodrich Corporation Ltd
  • United States Of America, Usa
  • Save Job
  • 12 - 15 Years
  • Posted : above 1 month

Job Description:

United States of America Location

HNC01 UTAS Headquarters (HS) 2730 West Tyvola Road, Charlotte, NC, 28217 USA At Collins Aerospace, were dedicated to relentlessly tackling the toughest challenges in our industry all to redefine aerospace

Created in 2018 through the combination of two leading companies Rockwell Collins and United Technologies Aerospace Systems were driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever Together we chart new journeys, reunite families, protect nations and save lives And we do it all with some of the greatest talent this industry has to offer

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, theres no better place to be right now than in digital If youre an agile thinker who enjoys utilizing modern technology to make big improvements, then youre a perfect fit for this team Join Collins Aerospace to help us revolutionize the aerospace industry today!

Role Overview

The Senior ServiceNow Platform Owner leads a team of technical team members to solve complex Business needs and problems utilizing ServiceNow and modern cloud software technologies This is a hands-on leadership role responsible for architecture, design, and demand management within the ServiceNow platform The primary focus will be on integrating and consolidating ServiceNow instances along with automating manual processes within the enterprise environment, improving productivity, efficiency, reducing errors in manual processes and workflows throughout Collins Aerospace As the ServiceNow Platform Owner you will be responsible for all aspects of the team and implementation of the Service Management platform, ServiceNow, and the overall health of the Platform You will be one of the primary Subject Matter Experts for ServiceNow, ensuring our solutions are reliable, improvements are implemented, and that the team leveraging the platform to its fullest potential

The Service Management Office is expected to work closely with other members of the management team, business teams, and vendors to ensure the effective execution of the ITIL Processes within Collins Aerospace

You will manage all aspects of the Architecture and development processes, including building and executing on the program roadmap, working with process owners and service providers to identify and manage Continuous Improvement projects and maturing the overall platform capability You will also oversee projects and initiatives that are part of the ITSM program

Principal Responsibilities

Responsible for the consolidation of multiple Service Management tools into 1 instance of ServiceNow
Integrating and/or e-bonding to multiple ServiceNow instances
Develop, Define, and clearly communicate product strategy and roadmaps, KPIs, and measures of success
Influence stakeholders and gain consensus for product strategy and milestones, building visual and other artifacts to assist in key decision making
Manage and mentor the ServiceNow development team, facilitating their continued professional growth, foster teamwork and manage performance Expect to manage a team of approximately 6 to 8 employees both onsite and in remote locations
Oversee the design, configuration, deployment and changes to ServiceNow infrastructure components (web servers, databases, plug-ins, integrations, etc)
Directly manage and lead senior, mid and junior developers Must ensure they are successfully executing specified designs to the industry best practices and internal standards set for the development team
Specify non-functional software requirements and analyze all requirements to determine design feasibility within time and cost constraints
Will utilize AGILE processes, methodologies, and practices (SCRUM) to maximize continual service improvement and cost reduction initiatives
Initiate testing procedures for all environments by enabling of the artifacts, test conditions and enable support for integration and quality assurance testing
Write business and technical requirements documents and user stories which would include process flow charts, logic diagrams, and other documents
ServiceNow Patch and Major Version Upgrade deployment and support
Carrying out quarter ServiceNow Patch upgrade activities and Major Version upgrade with customer and team without any misses
Manage installation configuration and deployment changes in production and non-production environments and coordinate testing activities


This position requires a Bachelors degree in the appropriate discipline and 8 years of relevant experience or an Advanced degree in the appropriate discipline and 5 years of relevant experience In the absence of a degree, 12 years of relevant experience is required

Required Qualifications

5 years of ServiceNow platform required, people management experience required
The ability to work cross functionally to negotiate and resolve conflicting situations and priorities
Ability to solve multi-instance problems, complexities, and has a skill set in multi-instance consolidation
Ability to prioritize, and multi-task in a fast-paced deadline-driven environment
Excellent verbal, written and interpersonal communication skills with customer service focus with exceptional attention to detail, organized and self-starter
Strong time management and prioritization skills
Energetic and have an excellent work ethic
Desire and ability to quickly learn and apply new concepts

Preferred Qualifications

Experience with manufacturing and distribution companies
Experience or coursework with infrastructure and applications
Professional experience developing applications using NET, C#, REST and SQL is desirable
ITIL Certified

At Collins, the paths we pave together lead to limitless possibility And the bonds we form with our customers and with each other -- propel us all higher, again and again
Some of our competitive benefits package includes

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
Tuition reimbursement
Life insurance and disability coverage
And more

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Automobiles/Auto Component/Auto Ancillary, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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