• Service Planner Jobs in Jaipur,India

  • Dover Corporation

Job Description:

Service Planner

Location Bhiwadi, IN

Company Dover Corporation

Markem-Imaje is a wholly owned subsidiary of the US-based Dover Corporation and is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, and print and pply abel systems Markem-Imaje provides global reach to over 50,000 customers with 30 subsidiaries, 6 technology centers, several equipment repair centers and manufacturing plants with the most comprehensive marking and coding portfolio available in the marketplace

Service Planner-

Communication with end customers for smooth and effective service delivery, to resolve the issues being faced effectively and timely All field activities, FSE post sale are coordinated from Planner end
To keep both external and internal customers updated with service schedules and delivery mechanisms, PM / Installation/ Breakfix etc activities
Service planning for Breakdowns & Maintenances to reduce downtime of the products and improve production for the customers
Management of service personnel and products keeping in mind various variable factors which relate to both time management as well as company cost
Facilitating, coordinating and enhancing customer satisfaction and delight, with timely closure of claims Notification to FSE visit and call closure
Monitoring of service delivery parameters on a daily basis, Like Open call discussion with regional managers
Responsible for devising and implementing service assessment strategies for higher KPI achievement and overall company growth
Responsible for overall management support to field engineers, both administrative as well as technical, to have a smooth and hassle-less service delivery to customers Service order planning and assignment
MIS work related to field activities
SAP CS objects, SOs/ Equipment/ Functional Locations etc updation on timely basis
ZC01 linkage with printer serial no sold
Filters dispatch/Release after validation
Various claims, OOB/Logistic etc to be raise on timely basis
To work as central point of contact for regional field team for all TS
Languages, English must & southern language know how will be advantage
Based Bhiwadi
Open for Shifts & ready for going extra mile to achieve given set goals for customer satisfaction
Must be ready for Telephonic & Mail usage extensive support

Markem-Imaje is an Equal Opportunity Employer M/F/H/V

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 08th Apr 2020

Key Skills:

Company Profile:

Dover Corporation



Company Turnover
1 100 Crores

Company Size
1 10 Employees

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