• Service Owner Jobs in Noida,India - 25283995

  • Nokia Solutions and Networks India Pvt Ltd
  • Save Job
  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

Description - Internal
IT service owner is accountable for the entire lifecycle of a IT Service or several IT Services including operational and financial performance Accountable for stakeholder satisfaction between Nokia business functions and IT ensuring IT value delivery, based on performance delivery/metrics & continuous improvement against performance

Main areas of responsibility



  • Accountable for ensuring the overall business continuity, quality assurance and performance of the IT service(s) as well as evaluation and translation of business needs



  • Accountable IT Business Service Level Ownership over the entire lifecycle, implementation of changes as per the Enterprise architecture



  • Documents and validates service roadmaps, planned activities, technical releases, changes, ramp ups and ramp downs, aligned with the project roadmap (project plans, release plans ) of the respective cluster Responsible for translating the IT strategy and direction into tangible and comprehensive IT service offering for respective Business Service



  • Accountable for the implementation of releases, change management, demand execution and continuous service improvement as well as for the service enablement for new services Keeping close alignment with



  • Business Service Owner for validating the roadmap of the IT Service in regard to the business process



  • Monitors IT delivery performance, end-to-end, through agreed KPIs (stakeholder, end user, service satisfaction, project, demands, business services) Analyzes and reports deviations and proactively proposes corrective actions Takes care of business escalation for P1-P2 incidents impacting business performance and RCA review



  • Responsible for setting up the Governance with the partners with healthy IT Supplier Relationship Management and managing Manage Business and Service Continuity



  • for the IT Supplier Relationship Management



  • Manages service improvement activities towards overall user satisfaction, application perception and adaptation



  • Monitors service costs and is responsible for continuous service cost planning and accuracy together with key stakeholders



  • Ensures that cost impacts from projects are analyzed and updated in the business case Actively seeks for cost saving measures



  • Accountable for the business service portfolio, for the financial management and/or the business benefit realization of the Business service (Annual plan)



  • Has good and deep collaboration with the respective IT suppliers and well as works closely with Business Service Owner, Stakeholder Value Manager and Solution Designer/Owner



Key competences /Additional requirements


  • Has a strong functional business and portfolio understanding



  • Lean-Agile Leader who understands the complexities of large-scale solution development and applies Lean-Agile principles and practices to address them



  • Enriches professional expertise with profound knowledge of the market, industry, competition and / or technology environment in the area of specialization




Technical skills



  • Bachelors Degree or equivalent experience



  • Good understanding of business process and IT portfolio



  • 4+ yrs of experience in service management and supplier management role



  • ITIL certification with good understanding on Call management, Request Fulfillment, Availability mgmt, Incident mgmt, Change mgmt, Release and deployment mgmt



Good understanding of service Level management, performance and reporting, Contracting,

- Business Performance Reporting and Analysis
- Change management
- Collaboration skills
- Customer Focus
- Data center hosting and modelling
- Functional Business and Portfolio understanding and development
- ICT Technology knowledge, trends & direction
- Improvement methodologies
- Industry, Market and technology understanding
- Process and MoO understanding
- Security management
- Supplier management
- Supplier Performance, Reporting & Decision Support,

Profile Summary:

Employment Type : Full Time
Salary : Not Disclosed
Deadline : 01st Jun 2020

Key Skills:

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