• Service Operations Expert Jobs in Hyderabad,India - 23860713

  • Novartis AG

Job Description:

Position Title Service Operations Expert

Applicant will serve as the focal point to new applications from Regulatory Service Operation perspective which are under development by working in close collaboration with project team Must ensure that project is ready for transition to service operation All the necessary ISRM controls and vulnerabilities are closed during the project phase itself Its important to work closely with Level 1 support organization (RSS formerly known as TRO) to ensure that application is ready from governance perspective Drive IT service operation strategy in Regulatory business area and work as deputy to existing Service Operation experts to meet the ongoing and future business and service operational needs Act as Deputy of SOEs or Application Manager (ai) during project development phase
-Serve as focal point for the BEFS and application manager to create a business partnership to add value by providing consulting on IT related topics and develop strong customer relationships -Accountable for the overall performance of Application Managers,transition of applications from project to operations,to ensure that business understands the AMS KPI and SLA before project is transitioned to operations -Provide high level expertise and consultation to the Business and IT management responsible for escalations for IT-related topics for the respective business areaCollaborate with BEFS to Translate business needs/demand into a portfolio of new IT projects and/or operational projects This includes negotiation and mediation between business and IT and vendors to find pragmatic solutions Manage/Oversee the portfolio of applications including proactive Application Lifecycle Management Accountable for the Business Application financial management for the respective portfolio of applications, in collaboration with operational Application Manager (s) Accountable for IGM and other compliance requirements for the respective portfolio of applications Lead Vendor Management activities (including periodic review service requirements,contribution to contract negotiation/review and monitoring of service quality) Drive change leveraging technologies to improve performance, infrastructure , productivity increase, reduce process timelines,drive compliance -Agree on service levels with important stakeholders and provide continuous feedback to vendor and business-Single point of contact for all areas related to the application -Use communication skills effectively to share information with business community, negotiate data delivery schedules and coordinate across other teams as needed -In long term Become subject matter expert in the Regulatory Submission and Planning and Tracking systems to drive the life cycle of the submission applications Develop a sound understanding of the application (technical and functional) and business environment / key stakeholders around the application usage -Work closely with business community in order to understand, define and implement application enhancements to better serve business needs -Ensure application is kept in compliant state with latest Novartis requirements, including but not limited to GxP, IT Security and Data Privacy -Application must kept in a state of audit readiness, and any compliance gaps remediated
- Responsible for over all governance of portfolio of applications - Working closely with Application Manager to Deliver on agreed KPIs for the applications - Collaboration with business & vendors - May play role of Application Manager during Project development phase

Minimum requirements Education Bachelors Degree in Computer Science or Engineering Languages English fluent spoken and written English - A minimum of 05-08 years of experience in working in an IT environment - Hands on Experience in Java, J2EE , XML, DTD and Oracle , SAAS ,COTS products and related technologies - Experience in working in regulated environments and applications -Understands the concept of GXP systems - Interface with business stakeholders and ability to channelize their thoughts into requirements - Ability to

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 20th Apr 2020

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