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  • 5 - 10 Years
  • Posted : above 1 month

Job Description:

Service Manager Having experience in Field of After Sales Service of Products Like LED TV , Home theatres , Multimedia Speaker Team Leader Qualities Manage Engineers & ASC Taking Care of Entire Service Back Office with a team of Co-ordinators of Service Operations & Policies Make client visits to perform services offered by Company Supervise installations of company products Make technical after-sales service visits Apply sound business judgment to act on the voice of the customer and to improve the overall customer experience Responsible for managing service level agreements with customers and external service providers Delivering a comprehensive service to enquiring customers Possibly delegating certain customer enquiries to specific teams Managing a large number of incoming calls and emails Keeping a record of customer interaction and details of actions taken Instruct customers on equipment operation, care and maintenance should be capable to handle a team of service executives, direct service technicians and installers also need to have experience in handling ASP network operation, service revenue business and AMC selling Planning for spares/accessories for branch & ASPs Create and manage a Service Center network to provide excellent after-sales service to our customers Handle and close escalations efficiently Assist service partners in educating service engineers about the right attitude for handling customer interactions Ensure quality of customer service provided by service partners Perform periodic stock checks at trade partner go-downs and minimize stock defects and repair costs Identify & Evaluate service center for converting them into Pumpkart services franchises Candidate role will be to develop organizations service franchise network in northern States He will be required to travel to these places for purpose of business enhancement of organization

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate - Any Specialization
Industry : IT-Software, Software Services
Functional Area : Other
Role : Client Servicing Executive
Salary : Not Disclosed by Recruiter
Deadline : 16th Mar 2020

Key Skills:

Company Profile:

Wholesale Trader of dewatering pump, submersible pump & grouting pump in Chandigarh

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