• Service Management Incident / Compliance IT Jobs in Pune,India - 25311844

  • HSBC
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  • 2 - 4 Years
  • Posted : above 1 month

Job Description:

Service Management Incident/Compliance IT 0000DSA7

Description

Designation SE

Location Pune

Exp 2-4 yrs

JD

Operational Effectiveness & Control

Provide support to critical application production environments while minimizing the impact of incidents in production Batch monitoring, incident management, problem solving Execution of Disaster Recovery tests

Consult with business unit line and operations management to develop requirements, specifications and implantation plans Coordinate with other design groups to implement the overall strategic goals of the support function Review, analyse and evaluate business system and user needs to formulate solutions to parallel business strategies to improve efficiencies

Detect, analyse and resolve problems associated with server, hardware and applications software

Ensure industry best practice global production support for all systems is achieved

Oversee the resolution of problems and incidents of varying complexity to enable the operation to continue to run and deliver service effectively by eradicating recurrences with the minimum disruption to the business

Participate in Major Incident Reviews and Service Improvement Programs as required

Undertake change implementations and the risk analysis of changes to meet the goal of improved platform and service

Adherence to minimum standards for Incident and problem management

Participation in Dev ops pod stand ups for CDD functions and coordination of production support elements of Dev ops functions within CDD

Management of Risk

Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues

Promote an environment that supports diversity and reflects the HSBC brand

Observation of Internal Controls

Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

Qualifications

Qualifications

A Bachelors degree or equivalent experience with a major or minor in computer science or related field and a minimum of four to six years proven and progressive experience

Specialized experience in programming or database languages and techniques for application systems design; recognition as a technical resource within the work group; strong communication and analytical skills; the ability to take appropriate risk; a knowledge of businesses supported; and demonstrated ability to apply multiple technologies to business situations and identify and apply productivity improvements, blending the technical environment with strategic direction The technical environment mainly comprises -

Pega PRPC

UNIX/Linux/shell scripting - Basic

Oracle, SQL

Service desk tool JIRA, GSD,

Control M

Automatic Monitoring Tools like AppDynamics, Geneos and SPLUNK

ITIL Certification will be considered a plus;

Job Field Technology

Primary Location Asia Pacific-India-Maharashtra-Pune

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

Key Skills:

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