• Service Excellence Expert Site Ops Jobs in Hyderabad,India

  • Novartis Healthcare Pvt Ltd
  • Save Job
  • 12 - 15 Years
  • Posted : above 1 month

Job Description:


Service Excellence Expert Hyderabad Site Ops

Job Description

Provide operational management for respective function, team or NGSC and support the function leads as well as the managers on the operational topics day to day Support and plan key initiatives for the function, team or NGSC

- Responsible for operational management for assigned function, team or NGSC

- Drive service excellence and continuous improvement within the framework defined by IT Operations

- Support the groups managers and experts to focus on the overall priorities for the business, to maximize customer satisfaction

- Support definition of the NBS IT strategy for the relevant scope and be accountable for ensuring the strategy is tracked, benchmarked and updated for the area owned

- Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions

- Prepare function / team / NGSC meetings and coordinate initiatives and events

- Point of escalation in function, team or NGSC for support functions Finance and Procurement

- Take accountability for overall productivity efforts within the function, team or NGSC including coordination of tasks within the group and close collaboration with Finance

- Coordinate and monitor IT process implementation within the function, team or NGSC

- Take accountability for the groups internal communications and related change management

- Support information governance activities within the function, team or NGSC - Support Audit preparation

act as a SPOC for IT audits in local sites ( incl preparation, interface to local organization, mitigation of findings etc) and work closely with ISRM

- Support preparation of operational budget for assigned area

- Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function, team ( not relevant for NGSC)

- Ensure IT strategy is tracked, benchmarked and updated for the area owned

- Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Excellence scope

Minimum requirements

Graduate English and other local language if needed

Overall experience of 12-15years;

Solid operations understanding and experience in driving initiative





Work Location

Hyderabad, AP

Company/ Legal Entity

Nov Hltcr Shared Services Ind

Functional Area

Information Technology

Job Type

Full Time

Employment Type


Profile Summary:

Employment Type : Full Time
Industry : Medical / Healthcare
Salary : Not Disclosed
Deadline : 03rd Mar 2020

Key Skills:

Company Profile:

Novartis Healthcare Pvt Ltd
Novartis Healthcare Pvt Ltd

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