• Service Engineering Specialist Jobs in Singapore

  • Castrol India Ltd
  • Singapore

Job Description:

Role Synopsis BP has embarked on an ambitious plan to modernize and transform using digital technologies to drive efficiency, effective and new business models You are the Service Engineering Specialist, supporting service delivery management and the service governance process by reviewing and acting on operational performance data for IT outcomes, service levels, important metrics and customer feedback

Typical activities include service level management, supplier management, supporting incident resolution, maintaining configuration management data, providing solution design quality assurance for improvements and performing project/improvement delivery roles based on area of expertise Youll also provide feedback to process teams to support continuous improvement (eg for service management processes)

First IT&S Posting At IT&S, all the roles are within Chapters While your role will continue to remain within the Chapter, your initial activities described below may change over time

Provide excellent 1st and 2nd line end user support within a high paced trading environment through great customer service attitude and behaviour
Maintain effective working relationships within the team and with other support teams and service providers
Ensure all tickets are logged and updated in Remedy in a timely manner and the quality of tickets is kept high at all times Raise unresolved issues and ensure action plans are implemented to address
Identify underlying root causes for recurring IT problems to improve the overall service of the team and reduce call volumes
Document solutions and update knowledgebase
Participate in BCP/DR tests as required
Ensure all changes to PC hardware estate are handled within the asset database
Adhere to safety, security, regulatory, ethics, data protection and compliance policies and procedures and IT&S standards affecting End User Support eg MRL
Assist with designated IT&S planned activity (Projects & Changes) impacting site operations

Key Accountabilities Team You will support the integrated delivery of the E2E service model and evolving catalogue of IT products offered and consumed assuring the integrity of expected IT and business outcomes is maintained You will facilitate activities related to assuring the Service/s operations and execute Change/Projects in compliance with IT&S standards and regulatory requirements related to security, HR, ethics, data protection, HSSE, policies and legislation

Service You will handle the service performance and relevant reporting activities related to the services/products offered You will help advance our technology-related transformation by drawing meaningful insights from data and use these to support innovation and the delivery of iterative solutions As a Service Delegate Member, you will maintain the E2E service model configuration within BPs IT Platform You will maintain and support the dissemination of knowledge and communications required by Customers and Support channels to effectively embrace, consume and support changing Products and Services You will own and handle service escalations through to successful conclusions As a developing service engineering professional, you will develop skills and capabilities by exploiting learning opportunities and enabling the success of others

Technology You will build awareness of internal and external technology developments, managing the delivery of process and system improvements, identifying and implementing continuous improvement plans for Service Engineering and ensuring standard methodology is shared across the team

Safety and Compliance Safety of our people and our customers is our highest priority You will advocate and lead in this and promote a culture of security and compliance in everything that we do

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Essential Education Ideally, youll have a Bachelors (or higher) degree, preferably in Computer Science, MIS/IT, or another STEM-related subject

Essential Experience and Job Requirements Technical capability

Essential Skills Business risk management
Demonstrable experience of recording, analysing and managing resolutions in line with Service Level Agreements whilst ensuring user requirements and expectations are managed
Strong demonstrable experience of Trade Floor technologies markets data, trader voice and trading applications
Experience working in a managed desktop environment (ie with lockdown controls in place)
Strong communication skills (ie highly customer-focused, articulate and methodical)
Strong sense of urgency and understanding of the Trading environment
Proven troubleshooting skills (IT problem analysis / diagnosis and resolution)
Microsoft Technical Certification or equivalent
Experience supporting a wide-range of technologies including
Windows 2010 and above
A range of computing platforms (desktops, laptops, tablets, PDAs and mobile phones)
Microsoft Office 365 productivity suite
Corporate messaging using Outlook/Exchange platform for thick client, web based email and handheld devices
Instant messaging using Windows, Lync, TEAMS ICEChat, Vantage, Office Communicator GroupChat clients
High tech meeting rooms (video conference, DVD, wireless network and touch screen tablet PCs)
Unified document capture and production systems (printer, scanner, fax)

Desirable Skills Business process improvement
Contract management
ITIL core processes
Relationship management
Service acceptance
Application support
Experience of industry standard compliance demands eg FCA, SOX, Dodd-Frank regulations
Industry or accreditations Microsoft, Cisco

Leadership and EQ You embrace a culture of change and agility, evolving continuously, adapting to our changing world
You look beyond your own team to consider the bigger picture and/or perspective of others, while understanding cultural differences
You continually improve your self-awareness and seek input from others on your impact and effectiveness
Well organized, you balance proactive and reactive approaches and multiple priorities to complete tasks on time
You apply judgment and common sense you use insight and good judgment to inform actions and respond to situations as they arise

In IT&S we are committed to providing flexible working arrangements Agile or flexible working encompasses a wide range of working options, which help people to achieve their full potential It is more than ad-hoc home working or part time working; its about role modelling BPs IT technology to get a job done, in a way that works well for both the business and our employees

So even if a job is advertised as full time, please reach out to the hiring manager or the recruiter if you would like flexible working arrangements to be considered

About BP We are a global energy business involved in every aspect of the energy system We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future We have a real contribution to make to the worlds ambition of a low carbon future Join us, and be part of what we can accomplish together

Apply now

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Petroleum/Oil and Gas/Power, Manufacturing/Industrial
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

Castrol India Ltdarfix

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