• Service Enablement Programme Manager Jobs in Kolkata,India - 25076664


Job Description:

Service Enablement Programme Manager ( 128429 )

Job function Engineering

Main location India-India-Kolkata

Schedule Full-time

Working pattern Standard

Salary Within Range

Closing date Nov 30, 2019, 12900 PM

Service Enablement Programme Manager

Our purpose is to use the power of communications to make a better world For each other, for our customers, for society and our communities We need you to help us do this

Why this role matters

Purpose of the Role

Youll be accountable for driving programmes at a Pan-Service/ Directorate level, dealing with our biggest transformation programmes

You will be responsible for ensuring the very latest customer service thinking is at the forefront of everything we do by identifying and implementing best practice

A change expert of Business Improvement or Programme Management, with experience of Agile and Waterfall delivery methods, with the ability to coach and mentor newer team members in the change community which enables improved delivery across the Business improvement and programme management community

There are several roles available across Four teams

Customer Service

Field Service

Manged, Client and Professional Service

Pan Service

What youll be doing

Your accountabilities

Responsibility to drive strategic programmes delivering up to 5 million cost benefit delivery

Responsible for Ensuring Operational Directorates change programmes are governed robustly and managed appropriately across all quality gates

Business case design, sign off and approval as required

Accountable for Ensuring external stakeholders are informed and consulted as appropriate throughout the programme delivery journey, production of programme collateral to be utilised with all external stakeholders

Responsible for Production of programme collateral to be shared with GS & Enterprise account teams for all aspects of customer communications

Responsible for representing programme performance at key strategic forums such Operational Reviews, functional, service wide and market unit aligned board sessions

Delivers Programmes that underpin the Service strategy through a compelling plan working in collaboration with Service operational teams

Accountable for Ensure benefits are clearly mapped, signed off, enabled and delivered against target by makeing clear plans for implementation and delivers sustainable change using best practice PPM principles

A champion of change within Service, promoting all positive aspects of change to all involved or impacted

Seeks out best practice both internally and externally, ensuring that Service is leading and driving change in line with the latest innovation and technology and industry best practice

Responsible for Ensuring Operational Directorates change programmes are designed according to approved methodology and delivered in a best practise way - DMAIC, APMP, Prince, Agile, ITIL and breaking complex programmes into manageable roadmaps

Leadership of direct and virtual teams - focus on quick and agile, role modelling our values and coaching for performance for optimum performance

Connected leaders behaviours

Change Agent

Collaborative Partner

Solution Focused Achiever

Key decisions

Using the RAPID framework, the role holder is a Recommender & Performer to the Service Enablement Director, HR Director and Senior HR leads, Finance Director for service, Service Enablement Office Senior Manager and Service Enablement Senior Managers for Operations

Well also need to see these on your CV

Skills required for the job

Story-telling with data strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences

Business acumen Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (eg business KPIs, business cases)

Change Expert Proven track record in the field of Business Improvement (Six Sigma) and/or Programme Management (APMP, Prince2) and/or Agile Methodology

Expert tracker ability to track business benefit and programme cost impacts

Collaborative Partner ability to work collaboratively with teams across Service, Enterprise and Technology

Stakeholder Management able to engage at all levels of the organisation

Responsibility Needs to manage around 15 people in a matrix organisation setup with UK and India

Experience you would be expected to have


Overall Work Experience of at least 8 years and People Management Experience of 3 years or above

Prince2 Practitioner, PMP trained ( certification preferred) , ITIL certified

Excellent Stakeholder Management

Excellent Communications Skills

Has experience of owning end to end Project Delivery with pre-determined requirements, within cost, schedule and quality

High standard of written and spoken English

Highly numerate in project commercials, expert in people management skills with sets objectives and drives through quality service improvement plans of Projects and People

Competence in Escalation handling and complaint management

To lead, coach and motivate a team towards achieving individual and team targets, and delivering excellent standards of Customer Service

To take ownership and accountability of teams targets and drive the team to exceed or meeting them at the minimum

To build a productive team environment and promote operational excellence within the team

Able to manage and mitigate risks, issues and dependencies

Ability to challenge the status quo and have difficult or challenging conversations, keeping calm under pressure

Able to manage with high levels of ambiguity

Understanding of the Service operation


Experienced in all stages of the projects lifecycle

Will demonstrate a drive below cost expectations and where possible ahead of time but not at the expense of the contracted deliverables quality or end to end financial profile of the project That is able to deliver work within agreed time, cost and quality

Able to build and sustain inter-personal relationships based on honesty, trust and good communications

Able to demonstrate diplomacy and persuasion skills

Able to manage internal and external inputs and dependencies

Able to account for costs at lifecycle stages

Able to participate in post-project reviews and to adopt lessons learnt

Able to deliver positive customer experience

Able to create project work packages and execute successfully

Financial and commercial awareness and ability to drive cost saving and customer experience benefits

Able to lead a team of Project Leaders, Project Managers and other PM Support roles

To meet all people management related targets

Why choose us

We value different perspectives, skills and experiences Were creating an inclusive working culture where people from all backgrounds can succeed Thats why we welcome applications from all parts of the community

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 11th May 2020

Key Skills:

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