• Service Desk Support Analyst Jobs in Gurgaon,India

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  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

ThoughtFocus, is seeking an Analyst for the Service Desk team at the Centre of Excellence in Gurgaon

Field incoming help requests from end users via both telephone and e-mail in a courteous manner
Identify and learn appropriate software and hardware used and supported by the organization
1st and 2nd Line support trouble shooting of IT Related problems
Log calls in Service Desk , Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Escalate unresolved issues to the infrastructure support team
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
Apply diagnostic utilities to aid in troubleshooting a Windows 7, Office 2010, Exchange 2010 environment
Dealing with remote access issues involving VPN, and Citrix
Provide basic in-house training in MS Office applications used within the Organization (Word, Excel, Outlook, PowerPoint)
Imaging / Deploying new / replacement support laptops and desktop equipment
Test fixes to ensure problem has been adequately resolved
Basic Active Directory Knowledge, Creating User Accounts, Reset Passwords, Create Groups

Candidate must be a BTech/BCA/MCA/BSc (any discipline)/BE (any discipline)/Graduate, with experience in Information Technology related Processes
2-5 years of experience in the Information Technology industry with knowledge of basic computer hardware
ITIL qualification preferable but not essential
Willing to work in Shifts
Strong Knowledge of Microsoft Based operating systems with emphasis on Windows 7 and Office 2010
Experience with using outlook within a network environment (permissions, calendar sharing and delegation
Ability to conduct research into a wide range of computing issues as required
Strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines
Keen attention to detail, excellent customer service and strong documentation skills
Nature of business requires the candidate to be flexible to work in designated shift hours

ThoughtFocus is a privately held IT services, software engineering and business process management firm with offices in the US, India and the Philippines It helps clients in the financial services, manufacturing, education, aerospace and technology industries with their key business and technology challenges ThoughtFocus brings critical program acceleration to client initiatives while minimizing costs and risks with intellectual capital, technical and process frameworks, operating models and software infrastructure

We have 1,300 employees globally and are growing rapidly across all its offices In the US ThoughtFocus has offices in California, New York, New Jersey, Wisconsin, Georgia and Texas As an organization, ThoughtFocus strives to build lasting relationships

The global team at ThoughtFocus is a diverse mix of people from different countries, backgrounds and areas of expertise Working at ThoughtFocus requires you to be comfortable in a high-energy environment where collaboration is the norm, not the exception We expect our employees to be self-starters who constantly look for opportunities to grow their own skills and improve the company If you have the ability to excel in a fast moving global company, ThoughtFocus is the place for you Within a broad framework of teamwork, knowledge sharing, and collaboration, we encourage our associates to achieve and excel in ways they may never have imagined for themselves We value outstanding performance and provide our associates with well-defined career paths Further information is available at

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 15th Jan 2020

Key Skills:

Company Profile:



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