• Service Desk Level 1 Support Jobs in Australia - 23845835

  • L Oreal India Pvt Ltd
  • Australia

Job Description:

Incident and Service Request Management taking proactive ownership and coordinating effective and efficient resolution of incidents and service requests with internal/external teams
Level 1 expertise to support and configure Windows devices, iOS devices and Warehouse specific devices via walk-ups, telephone and via the Service Now ticketing system
Undertake daily checks of the IT support tools and environment then resolve or report these issues as appropriate
Follow, update and create documentation for internal procedures and guides
Independently motivated to improve the end users IT experience with improving the tools, processes and systems in use
Participate in regular hardware and software updates
Support the L2, L3 and Service Desk manager as required


Profit Share, Life insurance and Income Protection
On- site staff shop at the Imagine Way Dandenong South Distribution Centre
Access to Health & Well-being programs throughout the year
Corporate & Staff discounts as well as annual product allowance to use


You will have excellent customer service skills & highly motivated with effective organization and prioritization skills
You will have strong work ethic and ability to work unsupervised
You will have basic network knowledge and trouble shooting skills
You will have at least 2 years experience within a similar Service Desk or IT Support role
You must have working knowledge of supporting Audio Visual TVs, Audio, IPhone/iPad
You must have a Microsoft Qualification

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consumer Durables/FMCG, Manufacturing/Industrial
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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