• Service Designer Jobs in United States Of America - 25671141

  • United States Of America, Usa
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

At Capital One, were building a leading information-based technology company Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking We measure our efforts by the success our customers enjoy and the advocacy they exhibit We are succeeding because they are succeeding

Guided by our shared values, we thrive in an environment where collaboration and openness are valued We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results We elevate each other and obsess about doing the right thing Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams Together, we are on a quest to change banking for good

Service Designer

Service Designer at Capital One-Enterprise Servicing - EASE

Do you geek out over understanding how things work Do you consider yourself to be a highly collaborative & strategic thinker Do you love a good challenge and opportunity to connect the dots in a meaningful way If you answered yes, you might be up for the challenge of designing the core infrastructure that considers a customer journey across various applications

The Enterprise Design Team is looking for a systematic big thinker with service design know how and is passionate about making the complex simple This is a key role, responsible for creating clarity and vision around the design of how our servicing platform works to deliver highly customized experiences that create stronger impact and connection to our 40 plus million customers In this role, you will balance business strategy, research findings, and creative innovation to understand and solve for both internal and external customer needs


Lead service design initiatives (ie, in-person experience design that connects front end experiences with back end systems) to provide cohesive customer experiences across varied technologies/platforms/products

Mastery of core service design methods (ie, service blueprints, experience mapping etc) and ability to lead/mentor designers and non-designers to participate in a service design practice and process

Define and design processes around how to work/collaborate based on tools and underlying technologies from problem definition to design implementation

Balance end user (internal product/design/tech perspectives with external customer) perspectives when prioritizing problems to solve and the solutions to solve them

Lead and facilitate collaborations to maintain constant dialogue and shared view with other partners

Oversee the definition and integration of design flows, prototypes, and journey maps

Identify and advocate around new design opportunities shape and scope initiatives for them

Support research activities and know when/how to advocate for exploratory or testing research in the design/development process

Translate technical capabilities into meaningful customer solutions that drive measurable outcomes

Communicate progress, direction, and outcomes in a way that helps varied stakeholders understand and buy into the design journey and design choices

Create holistic end-to-end service experiences, resulting in measurable improvements to key metrics


Experience in UX design and core service design methods and processes

Experience in User Testing and evaluative product/service research

Ability and desire to work in all phases of the design process (thinking and making)

Depth in at least one practice area (experience strategy, service design, interaction design, visual design, or design research) that sets you apart from the pack

A passion for creating new methods and practices

A collaborative nature with strong communication skills, sincerity, and a sense of humor in the face of ambiguous design challenges

Confidence and pride in your work, skills, experience, and expertise


Bachelors degree

At least 5 years of UX Design Experience

At least 2 years of experience leading UX Design Process


Masters degree

Experience with design thinking, human-centered design, design research, etc

Experience working with Agile

At least 3 years of Service Design experience

Experience designing for data-heavy experiences and/or complex enterprise systems

Excellent written/documentation and communication skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law Capital One promotes a drug-free workplace Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodationcapitalonecom All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations

For technical support or questions about Capital Ones recruiting process, please send an email to Careerscapitalonecom

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site

Capital One Financial is made up of several different entities Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp (COPSSC)

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Others - other Industry
Functional Area : IT Software : Software Products & Services
Role : Graphic Designing/Animation/We b Designing
Salary : As per Industry Standards
Deadline : 15th Jul 2020

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