• Serbia
  • Save Job
  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

About NCR
NCR Corporation (NYSE NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business NCR solutions run the everyday transactions that make your life easier NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries

TITLE Service Design Analyst

LOCATION Belgrade, Serbia

GRADE 10

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY

Work closely with other members of the NCR Services Technology Deployment team to implement a unified solution for the customer
Coordination of internal and external resources to deploy or upgrade Customer Interfaces; manage multiple customer implementations at one time
Gather, define and document system/tool business requirements for the customer and ensure they align with internal workflow and processes
Works on multiple projects or a project with global scope; Owns the overall management of the project, coordinating resources across organizations and managing to timeline; Manages all phases of a project
Accountable for successful deployment of global services processes and related infrastructure
Conduct testing, develop test cases, and deliver training, if necessary Coordinate internal testing sessions with the appropriate team members, as well as coordinate testing with external customers
Project Management identify tasks, durations and follow up that tasks completed to ensure customer interface implementations are meeting agreed upon timelines Proactively escalate where needed
Partners with key Services Account Team members, various IT teams and internal business teams; Ensures that requirements and designs support the needs of the customer as well as internal systems and teams;
Our customer onboarding organization works very closely with various IT Services organizations to perform global systems integrations with Services related systems like Oracle ES, the new Remedy 9 tool (NEOS), and interfaces to the customers ticketing system

BASIC QUALIFICATIONS

Bachelors Degree
2 - 5 years of related experience
Understanding of Global Services processes and systems
Strong analysis and design skills
Self-motivated, detail-oriented
Strong written and oral communication skills
Strong team player
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

PREFERRED QUALIFICATIONS

Business, functional, and some technical skills
Excellent soft skills and customer service focused

EEO Statement
Integrated into our shared values is NCRs commitment to diversity NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential We believe in understanding and respecting differences among all people NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment

Statement to Third Party Agencies
To ALL recruitment agencies NCR only accepts resumes from agencies on the NCR preferred supplier list Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility NCR is not responsible for any fees or charges associated with unsolicited resumes

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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