• Service Delivery Manager - PMP/ITIL Jobs in Bangalore,India

  • Odiware Technologies
  • Save Job
  • 8 - 12 Years
  • Posted : above 1 month

Job Description:

We have immediate openings with client L&T / Bentley

Position Service Delivery Manager (SDM)

Experience 8 - 12 Yrs

Location Bangalore (Rotational shifts)

Please find

- Ability to define and manage ITIL Service Strategy, Operation and process Improvements

- Team onboarding, smooth knowledge transition and effective utilization of the team

- Capacity Planning and Forecasting

- SLA stabilization/improvements

- Maintain and manage skill matrix of Support engineers

- Adherence to committed schedule, capacity/effort & quality of the deliverables

- Risks management & mitigation

- Coordination between multiple groups and OEM vendors to ensure adherence to work scope and Service Level Agreements

- Analyze & Report the progress status, Bi-weekly/monthly trend of Incidents & Service requests

- Knowledge Management and orientation to concerned stakeholders for Shift-left goals

- Team motivation, team building & ensuring good working environment

- Setting interim targets/goals to sustain high Customer Satisfaction

Skill set

- 5 to 8 years of experienced Service Delivery Manager to manage Bentley & Autodesk applications project as per agreed SLAs

- ITIL & PMP certified professional with minimum 5 years of project management experience

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 15th Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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